- Projects Management: Experience: The aim is to insert a module on the balladins.com website with a ticketing partner to allow our guests to not only book a hotel room but also some "experiences" during their stays (culture, sport, amusement park,...) Online Payment: To ensure that the Group is complying with the new EU directive PSD2. Establishing the Specifications (technical and legal) Launching & Following up on the Requests for proposals Implementing the selected solution with the Web Agency A&B Testing, Quality checking and bug reporting - BtoB & BtoC Phone Prospecting: Targeting national & international markets.- Follow-up on Rate Offers, Negotiation.- Extranet Management, Elaboration of the Rate Policy (Revenue & Yield Management). Deployment of the Channel Manager tool across the entire network.- Development of the commercial policy, Actions of communication (various targets): Mailing, E-mailing, Presence on trade shows...- People Management: Manage, train, challenge and supervise the Reservation Department (up to 8 agents).- Statistics & Forecasting, animation of quarterly meetings.

Optimization and Yield Management for a portfolio of more than 50 business oriented residences with a specialization in urban area. Managing an annual turnover of 28 million euros.Optimization of the distribution through the different channels.Sales management with the different web partnersCreation of decision support toolsMarket Analysis per region and cities and competitive intelligence in order to optimize revenues by using marketing mix tools

Sales: developing hotels’ networks to satisfy Booking.com client’s demand. Communications with my 615 hotel partners about special offers. Coaching Junior Account Managers.Revenue Management: Market Analysis per region and cities and competitive intelligence in order to optimize revenues by using marketing mix tools

Revenue Management: Competitive benchmark analysis, creation of the Ideal Mix for 2008

Front Desk: Reception of the guests, specifically airlines’ crew and touristic groups.Night Manager: Night audit, normalization and consolidation of operational accounts under FOCUS requirements.

Income Auditor: responsible of the Daily Audit and accounts’ consolidations Credit cards control, Accounts’ consolidation for month end closings according to Accor North America procedures and FOCUS requirements. Collaboration to the implementation of centralized accounting set up. Strong participation in the elaboration of the standardized daily and cashier reports (pilot hotel) for Accor Business and Leisure hotels in North America. F&B Cost Controller: managed inventory control (point of sales and economat), follow up and adaptation of the Corporate procedures to ensure the rigour in the daily operations. Payroll: Preparation of the Payroll journal, gratuities preparation.Guest Relations: Duty Manager (evenings & week ends), responding to guest sollicitations and complaints, handling of billing inquiries.