VA Contractor/ C&P Evaluations:Responsible for training and development of providers recruited to conduct C&P evaluations for the VA.

VA Contractor / C&P Evaluations

Responsible for using various social media channels/platforms and professional networks to seek out qualified candidates actively and passively seeking employment, as a means of building talent pipelines for various current and future vacancies. Develop and implement strategic solutions that enable Employment Specialists to hire the right talent more effectively and efficiently.

Demonstrates knowledge of recruitment, selection, and placement for nonexempt/exempt positions. Reviews requisitions submitted and prepares vacancy announcements. Screens applications received and reviews personnel jackets to determine eligible employees based on minimum qualification requirements. Prepares and processes all types of personnel actions (new hire, pay, promotion, transfer, classification, etc.) using the automated personnel system/database (PeopleSoft and TALEO). Conducts interviews for Flexible category associates, orientation sessions for new associates as well as on-boarding and transitions. Administers annual work performance appraisal program. Provides clerical support, compiles statistical data in connection with the preparation of reports, researches records when gathering required data and coordinates with managers as necessary. Implements the Status of Forces Agreement (SOFA) sponsorship program, ensures provisions are met prior to referring SOFA sponsorship-required applicants to selecting official. Types a variety of material related to assigned functions such as completion of forms, letters, messages, reports, etc. Maintains and files correspondence in personnel jackets of employees. Processes worker’s compensation claims in accordance with established procedures, as necessary. Prepares TDY and PCS travel orders for Navy Exchange personnel on official travel; determines and computes per diem rates; Serves as SME for Japan District e-QIP rollout as well as maintenance and implementation of Annual MVR’s. Performs other related duties as assigned.

Provides Premier Customer Service to patrons of the Navy Exchange. Responsible for merchandising and ensuring accurate prices labels and signs for all watches, handbags, costume jewelry and sunglasses in the department. Provides work direction and supervision for associates engaged in performing various clerical, retail, and merchandising functions. Prepares work schedules, make assignments and reassignments as necessary, depending on workload and business needs; provide on-the-job training, orientation, and instruction on new policies and procedures. Responsible for the security of cash, fixed assets, and merchandise inventory. Ensures adherence to policies and procedures for the security of cash and stock, to include high value / critical items.

Handles inbound calls from customers (agents and policyholders) relating to common coverage questions, billing, proof of insurance, and other service requests for small commercial policies in a call center environment. Documents and rates (both manually and through CLA) endorsement transactions and quotes for all lines of business for Small Commercial. Identifies and acts on customer retention and sales opportunities. Brings customer inquiries or problems to completion in one call, as appropriate. Responsible for managing daily work load and productivity goals. VIP Concierge Program – Deliver greater value to the service provided by The Hartford while strengthening the relationships of highly partnered agents through a service delivery model by differentiating their service and providing them with a single point of contact. Front Line Manager (FLM) Back-up when current FLM was unavailable; Responsible for escalated calls and/or assisting teammates when necessary with escalated issues. Leadership Pathways – Leadership Pathways graduate – July 2012 – completed 7-week program for potential leaders focusing on development of leadership knowledge, skills, and abilities.

Provides customer service in sales demonstrations, product knowledge, and technical issues relating to DELL computer products. Works with store management in stocking, inventory, and merchandising of product to ensure maximum exposure and one hundred percent distribution.

Provides Premier Customer Service to patrons of the Navy Exchange. Responsible for merchandising and ensuring accurate pricing and signs for all lines of business in the Murphy Canyon Mini Mart. Provides work direction and supervision for 20 associates engaged in performing various clerical, retail, and merchandising functions. Prepares work schedules, makes assignments and reassignments as necessary, depending on workload and business needs; provides on-the-job training, orientation, and instruction on new policies and procedures as necessary. Responsible for the security of cash, fixed assets, and merchandise inventory. Ensures adherence to policies and procedures for the security of cash and stock.

Provides work direction and supervision for fragrance consultants and demonstrator representatives engaged in retail merchandising functions. Provides premier customer service training for manufacturer representatives in order to achieve sales goals. Prepares work schedules, makes assignments and reassignments as necessary, depending on workload and business needs; provides on-the-job training, orientation, and instruction on new policies and procedures. Responsible for performing various personnel clerical duties such as maintaining personnel records, completing performance appraisals, and answering questions regarding company policies. Also, responsible for issuing checks and maintaining expense reports for the Guam district. Works closely with store management to maintain and maximize product orders, inventories, merchandising and ensure one hundred percent distribution.