Antonella Sarmiento Email & Phone Number

Argentina

Argentina

Remote

- Help customers with their inquiries.- Write support articles and tutorials.- Provide 1:1 online demos, client training and webinars.- Detect sales opportunities.- Collaborate with the dev team to troubleshoot issues.- Collaborate with the product team by presenting customer insights.- Participate on projects to improve customer satisfaction.- Generate Ad-hoc Reporting.- Implement and maintain the AI support bot and its sources.

Remote

- Holding high levels of professionalism and Deel product knowledge.- Providing first line customer support and working on projects to optimize our support workflow.- Delivering world-class customer support.- Learning the Deel platform and product in-side out.- Creating customer support documentation and guides.- Working with the business operations team to optimize support workflows.- Understanding and participating on KYC processes.

Remote

- Manage simultaneous software implementations for multiple clients.- Deliver product training sessions via zoom in Spanish, English and Portuguese.- Research, troubleshoot and solve complex software issues.- Project manage and create organized plans that ensure customer success post-onboarding.

Remote

- Manage and respond to customer requests.- Understand our customers and become their advocate.- Educate and instruct customers through email, chat, and video.- Create self-serve content, including help center articles, guides, videos and more.- Assist the Customer Experience team with managing their accounts as needed.- Collaborate with the Product team on how to improve the product as well as with Customer Success on education programs.

Buenos Aires, Argentina

Position: Campaign Manager and Studio Technical support agent.- Handle communication with CM and Studio clients and Google Account Managers. - Resolve troubleshooting and educational questions from clients.- Scope: Main focus in Campaign Manager and Studio, but the job also requires knowledge of other Google products including DV360, Google Tag Manager, Google Web Designer, among other Google Marketing Platforms.Working in this project made me proficient in implementation of ad tags, trafficking, planning, reporting analysis and troubleshooting different issues across products.

Buenos Aires, Argentina

-Greet, guide and assist customers with the ticketing and baggage check-in process.-Assist with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.

Truckee, California, United States

- Explain to guests how to operate rental equipment, safety practices and guest responsibility for the equipment during the rental, including length of rental and return options.- Ensure equipment on the rental "ready" line is ready to make a successful rental by cleaning, servicing, and testing according to established service requirements.- Follow all company standards in regard to paperwork, cash management and loss prevention.- Deliver an enthusiastic and professional level of customer service at all times.

Buenos Aires, Argentina

Buenos Aires, Argentina