Antonio Cooper Email & Phone Number

Warner Robins, Georgia, United States

• Shall communicate and coordinate IMS activities among the functional disciplines within the PMO.• Provide information on the design characteristics, limitations, and potential applications of systems having the ability to transform information, and applications of computing which have common and differing structures, processes, and techniques.• Apply knowledge of models of computation, performance measures, systems architecture types, and levels of representation to recommend way forward for IPT decisions.• Analyze technical documents for compliance with objectives and thresholds; articulate findings and recommend remedies or alternatives.• Review, analyze, and critique applicable technical documents for senior audiences such as, but not limited to, Program Executive Officers, Chief Information Officer, Chief Architect, and Chief Systems Engineers.• Prepare/review technical documents for all Configuration Control Boards (CCB

Warner Robins, Georgia, United States

Shall communicate and coordinate IMS activities among the functional disciplines within the PMO.Provide IMS technical products (e.g., Gantt charts, network diagrams, etc.).Ensure integrated schedule management technical support to system acquisition processes and collaborate and incorporate key schedule requirements to ensure mission success.Support: requirements development, plan preparation, assess ability to achieve results.Shall communicate schedule objectives, plans, and status to the customer, the project team, and management.Shall take corrective actions as necessary to achieve end result.An advanced understanding of scheduling tools, to include MS Office Project.Manage and maintain the Open OA Schedule for DCGS.Manage and maintain DCGS ATO/A&A Tracker.

Georgia, United States

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software as needed.• Ensure desktop computers interconnect seamlessly with diverse systems including associated file servers, email servers, etc.• Follow instructions and pre-established guidelines (SOPs) to perform job functions.• Serve as point of contact for troubleshooting network, hardware/software PC, and printer problems.• Offer assistance via remote desktop or at customer’s location and follow problems to resolution.• Elevate tickets that cannot be resolved to ticket manager technician.• Log and report data on the number and type of calls received.• Identify, research, and resolve technical problems.• Provide support to end users on a variety of issues.• Respond to telephone calls, email and personnel requests for technical support.• Document, track and monitor problems to ensure timely resolution.• Install, troubleshoot, and maintain products/equipment.• Determine and recommend which products or services best fit customer needs.• Ensure equipment is properly installed, problems are properly identified, and solutions implemented to satisfy user requirements.• Recover data from system crash.

Macon, Georgia, United States

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person or over the phone.• Write training documents.• Train computer users.• Maintain daily performance of computer systems.• Provided vulnerability management for over 40 different companies.• Ask questions to determine nature of problem.• Walk customer through problem-solving process.• Install, modify, and repair computer hardware and software.• Clean up computers.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Gain feedback from customers about computer usage.• Run reports to determine malfunctions that continue to occur.• Serving as the first point of contact for customers seeking technical assistance over the phone or email• Performing remote troubleshooting through diagnostic techniques and pertinent questions• Determining the best solution based on the issue and details provided by customers

•Delivered outstanding service by quickly greeting customers, determining their needs, and addressing their concerns or inquires via in-person interactions, telephone, SMS, Chat, or email •Remained up-to-date on current company products and services to better assist customers with their technical support needs related to accounts, payments, card activations, or address updates •Utilized user-friendly Graphic User Interface (GUI) screens to manage scripted responses for clients •Maintained accurate and updated records of client data using provided systems and databases •Consistently ensured daily operations complied with online manuals, policies, procedures, and goals •Identified and addressed customer issues throughout the launch of the Capital One Walmart credit card

Fort Benning, Georgia, United States

•Efficiently processed and distributed data and information to 600+ personnel •Played a vital role in ensuring the seamless operations of the facility including the movement of equipment •Offered the necessary resources and training for a team of over 300 personnel to succeed in meeting facility procedures, tactical policies, and decision-making goals •Achieved 0 loss while managing, maintaining, and controlling $100M+ in highly sensitive equipment •Productively managed relations with management and team members to encourage ongoing communications, loyalty, and support

Fort Riley, Kansas, United States

•Oversaw the automation, maintenance, troubleshooting, and repair of wires, cables, and data distribution systems to optimize the performance of a 648-person task force •Provided dynamic technical support to personnel by maintaining 430 secure and non-secure network devices (computers, printers, scanners, digital Voice Over IP phones), 39 satellite-based global tracking systems, and 307 military / commercial radios •Coordinated, planned, and managed preventative maintenance checks and diagnostic tests to ensure the integrity and operability of all generators, secure / non-secure network devices, and repair equipment•Proactively identified and addressed system or equipment discrepancies using multimeters, oscilloscopes, waveform generators, and spectrum analyzers •Educated users on the operation of automated telecommunication computer systems, local area networks, routers, signal communication / support electronic equipment, and satellite radio

Master Of Science - Ms, Information Technology, Conc. In Software App Development, 3.8 Gpa

Bachelor Of Arts - Ba, Criminology, 3.91 Gpa

Activities and Societies: Summa Cum Laude Honors. Army ROTC, Omega Psi Phi Fraternity, Inc., Alpha Kapa Mu Honor Society (President).

Bachelor Of Science - Bs, Biology, General, 3.88

Activities and Societies: Omega Psi Phi Fraternity, Inc.

Doctor Of Medicine - Md