I manage a range of projects principally in the areas of blue sky thinking and data mining, coordinating strategy and operations with other departments at the bank and preparing routine reports for auditors. Further to this I provide support in the migration of bank data between digital warehouses, and oversee the implementation of Agile project management principles in software assignments. Highlights of this time have included delivering the review program for a client portfolio collectively worth €1.5 billion, and leading the bank’s response to CBI through effective reporting of the operational impact of the COVID-19 pandemic.

Analyse on the banks various product portfolios as part of regular, ongoing or ad-hoc natureEvaluate the banks restructuring models to ensure continued fitness for purpose Evaluate the banks collection strategies to ensure continued fitness for purposeInterpret detailed and complex data and outcomes to present to management the trends identified and recommendations for change as appropriateDeliver such recommendations in a manner appropriate to the audienceContinually validate quality of data used in decisioningBuild data sets which are robust and efficient for use across Credit Risk helping to maximise productivity of ongoing work through collaborative design and a develop/test/document/deploy lifecycle.Provide support to the bank’s continued compliance to the relevant regulatory frameworks (CCMA, CPC, MARS etc.)Carry out ad hoc requests including fulfilling regulatory informational queries.Design and produce high quality value-added management information for the group’s credit portfolios covering required regulatory and operational requirements, key performance indicators and trends.Provide guidance/mentoring to direct reportsWork collaboratively with the other departments within the bank to contribute to the banks profitabilityEnsure that Business Requirements are thoroughly defined and documented and are fit for their purposeEnsure that abstract concepts are accurately and comprehensively converted into business outputs/analyses

In this role I led a multitude of data mining and report modelling projects, functioning as a key member of the company’s Agile team and facilitating data operations for partners throughout the company. Ensuring all data activities were undertaken in line with industry standards and regulations, I developed new processes in close collaboration with business users and aided the development of additional resources and tools for internal and external associates; these included performance trackers for accounts and optimised forecasting applications.My time in the position saw me create a set of new data tables and reporting interfaces which enabled more efficient categorisation of new business cases, capturing critical points of drawdown data and thereby saving two days of labour each month. I also developed new reporting facilities for mortgage applications which enhanced the processing of in/out of scope applications.

I worked at BNY Mellon on a contract basis, developing new financial models for worldwide structured finance agreements and converting legal documents into code, which required mastery of the company’s internal bond script to guarantee brand consistency. I was also tasked with coordinating quality control and testing for models designed by colleagues, managing communications with departments throughout the company to ensure full compliance. The model applications I created were able to be monitored remotely and had the effect of saving the equivalent of two full-time salaries a year; I was successful in delivering the entire project three months ahead of schedule.

At Ulster Bank I produced and administered detailed business reports in several systems including MS Excel, SAS and Qlikview, coordinating and supporting diverse business analytics processes with the aim of improving reporting functionalities. I undertook exhaustive financial impact analysis of non-performing loans every month and set up new VBA and SQL databases for uniform data logging, also monitoring the performance of other agents and conveying key information to internal and external business partners. Furthermore, I was appointed Assistant Team Leader for the organisation’s call centre, which entailed supervising a 12-person team and working to enhance operations within that department.Key achievements in this role included raising the accuracy of departmental forecasting from 80% to 95$ and overseeing an organisation-wide upgrade to MS Office 2010, which raised levels of functionality across the board. As call centre assistant leader I was also able to deliver a 15% daily increase in agent call capacity; my overall contribution to the company saw me win two awards.

oversaw a portfolio comprising roughly 1,300 high-value clients, processing customer lending and production requests among numerous other services and ensuring compliance with all regulatory reporting and auditing requirements. The role also featured a public relations element, with me organising and hosting a variety of customer events to raise our public profile and standing. As Private Banking Manager I was able to attain overall ratings of more than 95% in both of the annual audits undertaken during my tenure.

I led the bank’s cash team in operations including reporting processes, weekly audits and business forecasting, guaranteeing the adept handling of large cash reserves at a high street branch with substantial levels of footfall. While in the role I developed a new cash forecasting tool which saved 30 minutes of labour a day; having initially started at the bank as a Customer Advisor I was promoted to this team leader position after a year and, in 2010, to Private Banking Manager with direct access to high-level clientele.