Antriksh Bhai Email & Phone Number

Having extensive experience working in Leading the Support Operations and product experts team with a background of a Software Developer and a Support Consultant having diversified experience of SDLC.As a Leader, I am currently managing the North America Customer Support team consisting of diversified team members of Support Engineers, SDMs, Case Managers and Team Leads having resources local as well as in offshore locations.Before that managed the India Support Operations and SMEs comprising of the most experienced and crucial product support team who works end to end with Basware Products,Analyzing and designing the strategies of the processes that are being followed by support functions which are supporting all the Basware S2P products including the cycle of Supplier to Purchase to Pay with the Integration of Other ERP systems like SAP, Oracle, Macanomy, etc.Collaboration between R&D and Implementation Consultants/Clients for any road blocks that are faced in the product.Known specifically for Expertise in handling the Escalations of Basware Products with other ERP Systems with involvement in Managing customers accounts, SLAs, Change management etc.Having gained an expert knowledge on Purchasing and Invoicing Domain, earlier I have been facilitating colleagues to train and guide team members for the Purchase and Finance handling software products of Basware.On the excellent record of providing exceptional product support I was hired by a client to provide dedicated extended support and training to the client for 6 months in the UK in 2012. On the background I have excellent knowledge of coding debugging as I have worked as a Developer for 3 Years using VB.NET, C# and SQL Server having implemented technologies like WCF.Worked with tools like Service Now, JIRA, Confluence, QlikView, , Incident Management System and Technical knowledge of SQL and .NET with WCF Technologies

Listed skills include Microsoft Sql Server, Xml, Vb.Net, Sql, and 40 others.