António Serra Email & Phone Number

Odivelas, Pt

Lisboa, Portugal

Lisbon

As a Senior Project Manager my role is not only the managment and deliver of a turnkey solution, but also do all the required parametrizations of the platform, survey of customer needs, develop a consultancy plan in the customer's business area in order to improve their kpi's, following the most rigorous international methodologies ‑ PRINCE2I'm also aGoAnalytics Specialist which means that I specialized in statistical data analysis and elaboration of dashboards and reports that allow a better and more complete analysis of our clients' businesses in real time.As a Project Manager my main skills are: Great communications skills ‑ The 10 years of theatre really paid off! Methodical and organized ‑ The knowledge should not die with the individual. Good documentation will help everyone. Problem Solving ‑ As an engineer, by training and by heart, resolving issues is my passion. Flexible ‑ Dealing with a variaty of business areas and with customers all over the world, having theability to quickly change the way of looking at an issue is essential. As GoAnalytics Specialist my main skills are: Attention to detail ‑Having the ability to quickly understand what the data is telling us, saves a lot of time in the analysis. Analysis ability ‑Realizing what is needed more than what is asked for. Empathy ‑Nobody likes bad news or changes. Having the ability to put ourselves in the customer'sshoes not only facilitates the acceptance of change but allows bad news to become an opportunity for improvement. Aesthetic sense ‑Numbers are numbers but everybody likes and eye candyGoContact is a software house specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). It’s currently in the market with 2 premium products, developed by its softwarehouse, a Contact Center platform and an IPBX platform.

Lisboa E Região, Portugal

Lisboa E Região, Portugal

I joined Vodafone in 2011 and and over the course of the last 5 years i was able to gain experience in different segments and departments, always putting my Technical and Electronic expert skills to best serve my employer to the best of my abilities.In my last position, i was a Quality Manager. As a Quality Manager my main job was to elaborate solutions for the most complex situations, guaranteeing the quality of excellence that Vodafone represents. Prepare continuous improvement reports and identify possible issues ans risks.Before this role, i was also on the following departments;- Technical Support: B2C and B2B: Internet, TV and Voice Service- BackOffice in House: Directly in Vodafone facilities (by direct invitation from the manager of the department) to be in charge of B2B and B2C backoffice department.- Backoffice department - Mobile Broadband Service: I was invited to be a part of this new department the moment it was created. This invitation came as a result of the excellent results obtained in the previous backoffice department and also due to my technical expertise. - Quality Department - Complaints Manager: In charge of handling difficult clients only at the last stage of the complaint. This department was created specifically to situations where other departments could not do anything else,Over the course of all these years in Vodafone, which i still represent, i am proud to say that i have achieved all Productivity and Quality Goals:- Customer Satisfaction (Survey): 96% average in every month- Reocurrence index: 8-10% (average of the services is 30%)

Lisboa

Following the beginning of my academical career in the University, where i began my college degree in Engineering, i developed the part-time activity of Freelance technician, not only to be able to support myselft throughout the studies but also not to lose the practical know-how experience that i had acquired over the Years.

Lisboa E Região, Portugal

Worten Store Representative - In charge of PC Hardware, photographic technician (developing and printing film) and entertainment segment (videogames and consoles)

Lisboa E Região, Portugal

With the experience i was able to acquire in my past positions as an Internet, Hardware and Software Technitian, i developed a free-lance part-time Professional activity as a Web Designer to be able to be more economically independent and also continue with my studies.While maintaining always a spirit of self learning and, me being a Self-Taught person by nature, i used HTML web language as well as other softwares like Frontpage and Swish to create, develop and maintain the websites required by customers. Most websites created by me still exist today and customers still ask for maintenance and update.

Lisboa E Região, Portugal

Integrated in a Technical course training in Electronic equipment, i worked for a year as an hardware and software repair technitian, combining my passion for engineering and electronics with my previous professional experience, Over the course of this year, i was able to develop my knowledge, skills, and experience. I also came across all types of problems that could affect such equipments and learned how to fix them.

Lisboa E Região, Portugal

Equipment Setting and Support, Troubleshooting and Repair all internet related issues from end users and business customers, representing the prestigious client; SAPO ADSL

Lisboa E Região, Portugal

Technical Support Specialist representing one of the biggest Cable and Internet companies in Portugal at that time - TV Cabo. Troubleshooting of all type of equipments, Configuration, Repair and Billing department

Lisboa E Região, Portugal

Freelancer work of Sound Technitian where i was in charge of equipment maintenance and repair

Energy Engineering, Energy Engineering, 14

College degree in Energy engineering, with special focus in renewable energies, technical development and aplicability in all areas.

Electronics Technician, Electronics, 17

Internship integrated in the Technical course where all the theoretical knowledge were put into a practical work environment

Electrotecnia E Electronica, Electrotechnical Technician, 16