“Customer Success is my passion!” Recognized as a Top 100 Customer Success Strategist worldwide, I’m an active member of the Customer Success community. My focus is on helping B2B SaaS companies build growth strategies with Customer Success as the core pillar for sustainable business growth.My career journey began at "iMocha", where I set up the Customer Success Practice from the ground up. I played a pivotal role in driving exponential growth, which included closing our first $100K enterprise deal through CS efforts and boosting CS adoption, advocacy, and upsells.Currently, I am Director of Customer Success at Syndigo, where I lead the creation and growth of the India-based Customer Success team. I manage the "English-Speaking Pod" for Syndigo's international business, focusing on customer success throughout the entire journey—onboarding, adoption, renewals, and overall value realization. My role includes collaborating with C-suite stakeholders to ensure customer satisfaction and build long-term advocates.I previously worked with CustomerSuccessBox(CSB), assisting over 100 B2B SaaS companies in defining and implementing Customer Success strategies. I worked closely with VPs, CROs, and Directors, implementing scalable solutions and robust processes in Customer Onboarding, Risk Management, Advocacy, and Business Reviews. This experience has given me a deep understanding of the unique challenges faced by high-growth companies and the importance of scalable CS practices.Customer Marketing is another passion of mine, as it plays a crucial role in reducing customer acquisition costs (CAC). A few of my accomplishments include driving customer advocacy through case studies, testimonials, and reviews, helping make CSB the #1 platform on G2, launching the CSM Certification Program, and creating various customer-focused content such as webinars, blogs, and e-books.At Syndigo, my primary areas of focus include: - Customer Experience & Success: Leading cross-functional collaboration to ensure our customers achieve desired outcomes and realize value from Syndigo’s enterprise products. - Team Leadership: Managing and mentoring the "English-Speaking Pod" team, ensuring high performance, professional growth, and development. - Revenue Ownership: Owning the recurring revenue stream for my team, driving renewals, ensuring product adoption, and minimizing churn while creating referable customers. - Strategic Collaboration: Aligning internal teams to deliver complex enterprise solutions, ensuring seamless implementation and customer satisfaction.