Propel CS

Welcome to Propel CS - Your destination to learn the best practices of Customer Success for B2B SaaS excellence! Propel CS represents a passionate endeavor led by two seasoned Customer Success leaders committed to sharing their knowledge with B2B SaaS founders, aiding in the establishment and expansion of their Customer Success operations to achieve Net Revenue Retention (NRR) goals. Meet our Experienced Leaders: - Nilesh Chhajed: An accomplished Customer Success leader and an alumnus of IIMA. Nilesh has navigated the CS landscape across startups and unicorns like Leadsquared, Bizom, Loop Health, and Locus. His expertise lies in crafting tailored CS strategies. - Anu Dudhat: A passionate CS leader and a recognized Top 100 CS strategist, Anu embarked on her journey at iMocha, a series A-funded company, before assuming leadership roles in CS and Product at CustomerSuccessBox, a CS Software company, and currently heads CS at Syndigo. Our Mission: At Propel CS, we are driven by a mission to guide founders through the complexities of Customer Success by sharing best practices, reducing trial and error, retaining customers, and optimizing revenue. Our newsletters delve into critical CS challenges and offer guidance tailored to different maturity levels. We curate topics that empower you to make strategic decisions fostering long-term success. Subscribe to our biweekly newsletter at https://propelcs.substack.com 🚀 #PropelCS #CustomerSuccess #SaaSFounders #NRRGoals