Anurag M. Email & Phone Number

Orlando, Florida, US

Revolutionizing customer experience and business transformation using voice, conversational AI and NLP technologies.Lead multiple global delivery teams implementing chatbots on voice and digital channels for Banks and Credit Unions across the US.

Teaneck, New Jersey, US

• Worked for Apple account to manage multiple projects for internal CRM applications.
• Scrum Master partnering with Product Owner and working with distributed development teams on a large-scale mission-critical CRM application
• Facilitate Scrum ceremonies - Daily Standups, Backlog Grooming, Sprint Planning, Review, and Retrospective.
• Track and communicate team velocity and other development metrics with and to all affected teams and management
• Manage cross-functional business and operational requirements and expectations with realistic project plans.

Austin, TX, US

• Managed multiple projects simultaneously on mobile and web development for banking and other sectors
• Responsible for overall planning and execution of projects in conjunction with business stakeholders, development teams, UI/UX design agency and other third-party vendors
• Led geo-dispersed cross-functional teams of developers, designers, product managers, and QA
• Oversaw project budgets in the range of $0.5-2M
• Carried out resource planning, performance appraisals and hiring across onsite and offshore teams
• Engaged with clients to negotiate scope, budget, and expectations throughout the project lifecycle

Austin, TX, US

• Manage development, enhancement and upgrade projects for the professional services division.
• Lead Pre-Sales activities, respond to RFPs and build proposals for Professional Service business at Kony.
• Manage alliance with large SI partners for professional services support, training and product support.
• Maintain direct relationship with all key project stakeholders in partner primed projects - SI partners, customers and internal product teams.
• Collaborate with Product Managers for feature enhancements based on evolving market trend and customer requirements.

Austin, TX, US

• Worked as on-site Delivery manager for a large multi-channel development banking project.
• Responsible for overall planning and execution of the project in concert with offshore Project Managers, customer IT teams and other vendors.
• Manage direct relationship with key project stakeholders, C-level executives, local partners and other project vendors for the overall success of engagement and customer satisfaction.
• Provide thought leadership and subject matter expertise to shape client’s enterprise mobility strategy.

Bangalore, Karnataka, IN

Part of Program Management team for leading financial regulator (Govt. of India) to roll out pension products and streamline operations for different target segments leveraging technology and process innovation.

Bangalore, Karnataka, IN

• Business Analyst in System Integration / Middleware and catering to energy, utilities, automotive and logistics vertical.
• Requirement gathering, analyzing business processes and systems, documenting requirement specifications
• Assist in system design, estimate for scope, schedule and cost towards the solution development
• Develop and manage responses to RFP and RFI on Enterprise Application Integration / Middleware and SOA
• Coordinate amongst product vendors and in-house business development team, functional and technology practice teams.
• Establish Go-To-Marketing strategies for Enterprise Business Integration practice.

New Delhi, Delhi, IN

• Business analysis for IT integration in Supply Chain and Logistics.
• Sales analysis and demand forecasting modelling in domestic passenger car market.
• Risk management and compliances.

Southborough, MA, US

• Involved in analysis, design, coding, testing and maintenance of IT solutions using Java/J2EE Technologies in IBM WebSphere Portal and Lotus Notes Technologies.
• Worked for both onsite and offshore projects. Responsibilities in onsite projects included requirement gathering, process mapping and project implementation.

Mba, It, General Management

B. Tech, Electronics And Communication Engineering

Education record