Customer Service Specialist with nearly one and a half years in the banking sector and six months in insurance. Holding a Diploma in Information Technology with extensive experience in computer systems. Demonstrated skills in managing banking operations and customer service, consistently striving to achieve the highest levels of customer satisfaction through professional and efficient service delivery.Possessing a deep understanding of banking products and insurance systems, enabling me to provide optimal solutions to meet customer needs. Proficient in working under pressure and solving problems efficiently. I am eager to join a professional team at a leading bank where I can further develop my skills and contribute to the bank's success.