Andi Overby, Clssgb Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Plan and execute strategies for submitter EDI enablement, enhancing operational efficiency through technology and process improvements. Collaborate with leadership on strategic planning, including KPI establishment and monitoring, risk management, and overseeing implementation planning and change management initiatives. Optimized enrollments support workflows, achieving a 42% increase in team throughput within 30 days post-rollout. Implemented QA controls in case management, reducing data entry errors by an average of 63% for the quarter.

Nashville Metropolitan Area

Implemented data-driven improvements and technology strategies, aligning business operations with company OKRs. Led operational readiness for a CRM migration, achieving 100% adoption and 92% SOP adherence in 90 days. Leveraged data to address client portal adoption barriers, enhancing features and boosting user registrations by 30%. Established feedback loops to improve customer requirements gathering, cutting non-value-added activities by 40%.

Nashville Metropolitan Area

Change Healthcare was acquired by UnitedHealth Group in April 2023.

Nashville Metropolitan Area

Led a team of business analysts in onboarding and supporting strategic accounts representing $6M in annual revenue. Implemented a new team structure, achieving 100% CSAT and top Promoter NPS scores within three months. Used forecasting to standardize and streamline client onboarding, reducing project timelines from 60 to 30 days. Standardized client support request procedures and controls, reducing average resolution times by 30%.

Nashville Metropolitan Area

Oversaw multiple simultaneous full-cycle implementations of healthcare RCM products, ensuring seamless integration and adherence to client objectives and timelines. Aligned project deliverables with customer needs by translating technical specifications into actionable tasks. Collaborated on a digital communications launch, leading beta implementations and utilizing PDLC feedback for continuous improvement.

Nashville Metropolitan Area

Coordinated project activities within a corporate IT PMO, managing scheduling, task assignments, and resource allocation for medium to large enterprise projects. Used retrospective insights to standardize M&A IT migration project templates and schedules, streamlining project planning and mitigating risks. Managed the PMO portfolio tool and IT project library, assisting project teams and sponsors with tool adoption. Coordinated panels, scheduled presentations, and facilitated workshops for executive strategic planning sessions. Created and maintained detailed project documentation, including charters, plans, meeting minutes, and status reports, ensuring accuracy and accessibility for stakeholders.

Nashville Metropolitan Area

Monitored ATS and onboarding systems, identified improvement opportunities, and collaborated with cross-functional teams to implement process improvements. Implemented company-wide Federal I-9 standard operating procedures in partnership with field business office managers, achieving and maintaining 100% compliance. Automated new hire onboarding system workflows and communications, reducing cycle times and boosting team member throughputs. Implemented TA program governance, formalizing the enhancement intake process and facilitating assessment and prioritization of roadmap initiatives. Conducted sprint cycle user acceptance and regression testing as a Taleo super user.

Nashville Metropolitan Area

Nashville Metropolitan Area

Implemented onboarding system QA controls to improve the new hire experience and maintain compliance.Collaborated cross-functionally in automating the ATS job posting process.Cross-trained team members and streamlined onboarding workflows, enhancing team member productivity and customer satisfaction.Earned Lean Advanced certification through Maury Regional Health12-week program.

Nashville Metropolitan Area