•Manage and drive major software development projects. Development projects utilize the Visual Studio .NET development environment, the Microsoft .NET framework and run on a SQL Server database. •Communicate with all levels of the organization to facilitate project progression. Consistently provide project updates to stakeholders and Executive team using agreed upon method from the Communication Plan to gain trust and project support.•Create project plans and follow Project Management Institute processes for effective project management.•Create and maintain project schedules using Microsoft Project. This includes resource usage reporting and other project evaluation tools.•Execute project plans while managing changes to scope, schedule, and cost using project controlling techniques that are outlined in the project plan.•Negotiate and mediate with outside vendors including offshore resources.•Assist in driving the development and adoption of project management methodology throughout the technology organization and other supported business groups.•Facilitate RFP Process to identify and select vendors for identified business needs.•Maintain project documents and update organizational archives including project closure documentation and lessons learned. This includes maintaining a document repository for each project using Microsoft Project Server.•Projects:*Led project team of 42 internal and external resources to replace existing alarm monitoring software for core business functionality supporting customer base of 1.3 million with no interruption in service. *Led project team of 35 local and offshore resources in the custom software development of a replacement field automation system utilized by Technician force across North America. *Led a project team of 31 internal resources to launch the new Broadview Security brand name and image on all externally facing websites in conjunction with Wall Street announcement.

• Developed and executed customer communications for promotional, retention, and account maintenance purposes for a customer base of over 1.2 million.• Developed copy and managed the content of the external customer website.• Managed referral, welcome, and newsletter programs designed to promote customer retention. • Partnered with other departments to manage special projects that affect customer communications. • Facilitated customer base research through partnership with outside vendors.

•Assisted Doctors with routine procedures including fillings, crowns, extractions, root canals, and dental check-ups.•Administered sterilization of all instruments and contaminated surfaces•Provided support to Hygienists as needed.