April Murphy Email & Phone Number

Indianapolis, Indiana, United States

Reviewing legal briefs concerning medical records and property damage claims for individuals claiming material and personal damages incurred through motor vehicle accidents.Negotiating with lawyers to facilitate equitable resolutions to claims for damages both personal and property.Recording interviews with claimants, witnesses, and law enforcement agencies regarding aforementioned damage claims.Issuing payments to medical providers, attorneys, and claimants post resolution to investigation and negotiation.Submitting regular reports and documents to superiors regarding the resolution of aforementioned claims.

Indianapolis, Indiana, United States

Responsible for providing qualitative feedback and success coaching for a team of 10 individuals.Positively addressing skills deficits through comprehensive training plans and monitoring individual progress.

Indianapolis, Indiana, United States

Responsible for a team of up to 10 associates involving;Trend Analysis/Call Scoring to identify performance gapsCreation of Coaching Plans to drive behaviors needed to meet company goals and expectationsDaily audits to ensure execution and documentation involving support providedCareer coaching for upward movement Maintenance of license/certification Assisting in floor support/peer development as needed