"An Incident Support Team will provide support to a large emergency by providing highly skilled Command and General Staff and unit leaders. This will provide needed staff to organize, manage and document incident objectives. The IST staff will provide critical documentation such as Situation Status, Resource Status, and a written Incident Action Plan. This will allow the Incident Commander to have the needed information to move the response forward in a safe and effective manner." - www.swmoist.com

"During a disaster, call volume and an inability of PSAP personnel to report to work due to a disaster can overwhelm a PSAP. TERT is a disaster response group of telecommunicators and other PSAP support personnel that are available to assist Missouri jurisdictions or other states during a declared disaster. TERT will locate Telecommunicators that are trained on your equipment and protocols and deploy them to your site to augment your staff until the situation stabilizes." - www.monena.org