April Schrage Email & Phone Number

Waverly, Iowa, United States

Waverly, IA

Waverly, Iowa

• Leads Six Sigma/Lean projects to identify variation and waste within processes.
• Act as a business owner on functional efforts and project work streams.
• Manage cross functional relationships to ensure value stream alignment.
• Coordinate resources to ensure successful project execution.
• Participate in the identification of process improvement opportunities.

Waterloo, Iowa Area

• Provides day-to-day leadership and supervision to team members
• Set goals and standards of performance for my team which is linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments/tasks.
• Identify, design and make recommendations for process changes to improve customer experience
• Inform team of changes, potential changes and other pertinent information affecting the department
• Plan, coordinate and conduct meetings to discuss operational procedures and provide on-going training to the team

Waverly, Iowa

• Provides leadership as well as functional support in the development, implementation and training of our current processes and solutions in the department.
• Accountable for training all new/ existing employees how to become effective at their roles and training the contact center agents on the Workforce Management process as it relates to their role.
• Assist in coaching & mentoring of the contact center staff in the form of refresher training courses and new employee training programs related to Workforce Management processes.
• Liaison for Contractor staffing and processes
• Assist in managing day-to-day operations by monitoring adherence to schedules, service levels and phone volumes to attain goals. Make appropriate real-time decisions and modifications to activities and schedules to.
• Provide intra-day analysis, approval and liaison services between agents, team leaders, and department managers for out-of-office planning, scheduling and staff forecasting.

Waverly, Iowa

• Service for members with life, accidental and death, and health policies. Service includes but not limited to billing, general questions, filling claims, and requesting documents for members.
• Service members with Brokerage accounts. Service includes but not limited to disbursements, account balances, quotes, and tax questions.
• Help members, credit unions and CUNA employees on the Directory Assistance line and e-mails.
• Update the Directory Assistance guide tool and Product and Service Catalog.

Waveraly, Iowa

• Assist in managing day-to-day operations by monitoring adherence to schedules, service levels and phone volumes to attain goals. Make appropriate real-time decisions and modifications to activities and schedules to.
• Provide intra-day analysis, approval and liaison services between agents, team leaders, and department managers for out-of-office planning, scheduling and staff forecasting.
• Oversee daily schedule conflicts, adherence issues, and occupancy concerns and assist with problems in the team environment.
• Request and generate reports to assist in the call center management by comparing schedule/plan compliance to actual results and identifying areas for improvement.

Waterloo, Iowa Area

• Prepare out-of-state foreclosure legal documents our attorneys
• Compile with out-of-state foreclosure laws
• Answer questions and requests from our clients and borrowers in a timely matter

Parkersburg, Iowa

• Responsible for accounts receivable including billing, insurance claims, and communication with delinquent patients
• Scheduled patient care, follow-up and regular recall appointments
• Created a friendly atmosphere and provided answers to patient inquiries

Waterloo, Iowa Area

• Handled accounts receivable including invoicing and payments received
• Organized task records to ensure accurate billing for clients
• Maintained client contact with purchase orders
• Ensured onsite jobs were accurately supplied through communication with supervisors
• Worked with vendors to obtain necessary supplies at the best rate
• Recorded and organized data for employee payroll and documented payroll expenditures for the company’s records

Waterloo, Iowa Area

• Helped prospective buyers assess their needs and evaluate options
• Provided quality customer service after the sell
• Mastered product knowledge in order to provide guidance to customers

Parkersburg, Iowa

• Prepped new computers, installed necessary software and ran updates
• Provided customer service for online banking customers
• Onsite installation and troubleshooting of merchant banking systems
• Promptly and accurately processed consumer, commercial, and real estate loan applications