April Sharp Email & Phone Number

United States

Dallas-Fort Worth Metroplex

Job Scope/Description- Successfully managed a pipeline of 30 plus loan files monthly. - Provided expedient service resulting in high customer satisfaction-Processed challenging loan applications such as Self-Employed Borrowers and Borrowers with credit histories- Extensive experience in Vendor Management and Compliance. -Provided support to Loan Officer and Underwriting Teams by ensuring timely and accurate processing of loans-Reviewed and verified bowers income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. -Ensured compliance with company policies, underwriting guidelines and lending program requirements.

Dallas/Fort Worth Area

Job Scope/Description- Managed a 300 plus portfolio and pipeline of clients in various stages of the home selling and buying process.

Redmond, Wa / Seattle, Wa

Greater Seattle Area

Job Scope/Description-Assisted in building and managing a client support organization from the ground up including; hiring, training, coaching and performance management of team-members.-Set performance standards and measured results to optimize Customer service satisfaction.-Administrator-level experience with customer care tools and systems, Zendesk, Zopim Chat-Worked closely with Real estate Agents and Buyers to assist with the submitting of offers, and the understanding of mortgage products-Successfully managed client accounts building customer for life relationships. -Maintained quality control/satisfaction records, constantly seeking new ways to improve customer experience-Operated successfully in a rapidly changing, ambiguous environment.

Greater Seattle Area

Job Scope/Description- Daily A/R and A/P - Content management for a high-growth customer care organization.-Event planning for all departments-Organized travel schedules and accommodations. -Developed and upheld privacy account confidentiality rules and processes to comply with regulatory requirements and company policy.-Maintained operational budget, staffing model and team scheduling to meet business goals.-Maintained employee files-Payroll Processing-Maintained telecommunication systems and meeting minutes.-Visitor Liaison/Reception-Team development and training.-Licensing and certification management