April Astley Email & Phone Number

Auckland, New Zealand

Takapuna & Sale Street Auckland CBD

Switch Utilities was acquired by by Vocus Group* Mass Contact Centre Recruitment for our Consumer brands - Orcon & Slingshot.* Training Facilitator for Orcon, Slingshot and Flip Customer Service & Technical Support.

Takapuna, North Shore, Auckland

• Managing all inbound customer service enquiries received including sales related enquiries with the intent of first call resolution.
• Managing the debt collection process from sending out reminder letters, to outbound calls and setting up payment arrangements with customers.
• Handling customer complaints with resolution, satisfying the customer while taking into account business needs.
• Managing the inbound queue and ensuring that maximum efficiency. and productivity is achieved… Show more
• Managing the inbound queue and ensuring that maximum efficiency. and productivity is achieved.
• Identifying vacant sites that are showing electricity consumption and managing the vacant process to ensure minimal financial loss to the business.

Auckland, New Zealand

• Assisting the Commercial & Agri Relationship Managers and Associates in maintaining their customer relationships by being the first point of contact for their day-to-day transactional requirements.
• Supporting multiple Relationship Managers to achieve targets and drive performance to deliver growth.
• Delivering quality customer service within expected timeframes and service level agreements.
• Identifying cross-sell opportunities and referrals to Relationship… Show more
• Identifying cross-sell opportunities and referrals to Relationship Managers.
• Building relationships and networking with clients.

Auckland, New Zealand

• Coordinating and arranging for the completion of all post loan approval documentation in a timely and accurate manner.
• Liaising with solicitors for loan settlements and draw downs.
• Ensuring accurate input of all facility limits into relevant systems and that all legal conditions/precedents are met.
• Being a control point between Relationship Services Manager and the adherence to process, policy, risk and compliance.
• Co-ordinate with other team members to allocate and… Show more
• Co-ordinate with other team members to allocate and deliver on required tasks.

Level 1 East, 12-16 Nicholls Lane, Carlaw Park, Parnell Auckland, New Zealand

• Handling customer complaints with resolution, satisfying the customer while taking into account business needs.
• Leading and inspiring the team to achieve their targets and KPI's.
• Maintaining the high quality standards and serving as a role model to my peers.
• Refined my time management skills.
• Managing the inbound queue and ensuring that maximum efficiency and productivity is achieved.
• Coaching and developing my team members to assist with their career… Show more

37 Pitt Street, Sydney, Australia

• Maintaining good rapport with our customers.
• Providing superior service to customers and other staff and to assess and meet customer needs and wants as appropriate. Taking responsibly for and ensuring their needs are met and their expectations are managed in a.
• Effective problem resolution.
• Responsibility of branch bulk cash holding – ordering and clearing cash.
• ATM Servicing – Balancing and replenishments.
• Reconciliation of branch daily… Show more

Wairau Park, North Shore, Auckland

Key responsibilities as per above.

Penrose, Auckland

• Second point of contact to Team Leader, in helping other team members with customer enquiries
• Looked upon to assist our contact centre teams when Team Leaders are in meetings or off-site.
• Assist with training inductions with new recruits to the bank as subject matter experts.
• Phone based contact with ANZ/Non ANZ customers/Contact Centre Staff/Branch staff
• Basic Data Entry
• Answering complex questions from other team members

Penrose, Auckland

• Taking customer complaints and resolving the problems.
• Leading and inspiring the team to achieve their targets.
• Maintaining the high quality standards.
• Developed time management skills.
• Coaching the team if they are not following the right processes.
• Adherence to grade of service (GOS) and Commitment to Schedule (CTS) - Managing the inbound queue and ensuring that maximum efficiency and productivity is achieved.

Penrose, Auckland

• Offer lending advice and sell National Bank lending and insurance products to existing and new customers over the phone, through campaigns, or via email.The main objective of Direct Lending Inbound is to create lending.
• New loan requests
• Determining borrowing ability
• Interest rate enquiries
• New insurance queries: Master Cover, Travel and Life
• Consulting with Mortgages Pricing and LSC for customer loan maintenance

Wellington CBD

• Personal Loan Applications done over the telephone.
• Cross-selling of Loan Protection insurance.
• Customer Service - Provide superior service to customers and other staff and to assess and meet customer needs and wants as appropriate. Taking responsibly for and ensuring their needs are met and their expectations.
• Phone based contact with ANZ/Non ANZ customers/Contact Centre Staff/ANZ Branch Staff
• Basic Data Entry
• To… Show more

Auckland CBD

• I worked here part-time, while I was also working at AC Neilsen part-time.
• As promotions assistant it was my duty to help in the promotions department of Warner Music with important tasks including radio release mail outs of up and coming new singles/albums or artists, press mail outs.
• I also worked as the temporary receptionist for a day at Warner Music NZ LTD. In this experience I was able to handle the… Show more I worked here part-time, while I was also working at AC Neilsen part-time.
• I also worked as the temporary receptionist for a day at Warner Music NZ LTD. In this experience I was able to handle the company phone calls and important everyday tasks that are required of a professional.

Takapuna, North Shore, Auckland

• I worked here part-time, while working at Warner Music part-time.
• Customer Service
• Phone based contact with respondents
• Basic data entry
• My primary objective in this position was to ensure all projects that I was assigned to were carried out accurately, within standard procedures, survey methodology, specified instructions and in a professional manner.
• Key Responsibilities were to introduce myself and ACNielsen when contacting/screening people for a project, to read… Show more I worked here part-time, while working at Warner Music part-time.