Recruited by the V.P. of Business Improvement to join the IT team during our 13 month SAP implementation. Directly reported to the V.P. of Information Technology and the V.P. of Business Improvement. Managed the SAP IS-U functional analyst team. Areas of focus within SAP IS-U/ CR&B included FI/CA, Billing, Web/IVR, Device Management, Customer service, Bill print, remittance and conversion.• Managed the regulated business’s integration testing phase to insure go live readiness.• Developed, implemented and managed all Cut-over plans for regulated utilities in TX., CA. and AL.• Management of 3P vendor for bill print and remittance during entire project life cycle.• Managed the project scope through Change Request process.• Responsible for identifying, escalating and resolving project issues.• Managed and lead project status meetings with business stakeholders for 8 months post Go-Live to insure defects were prioritized and resolved timely.• Liaised with Executive Committee on Project Status reports through to post Go-Live phase.• Provided guidance and assistance to business units to insure successful implementation.• Developed KPI reporting post Go-Live for back office processes.

Responsible for the billing & collections activities for 9 investor owned regulated utilities in Texas and 1 in Oklahoma. Promoted to Sr. Manager of customer care to insure front and back office processes were in alignment to meet customer needs and business goals, while maintaining the integrity of these process per Tariffs and other regulatory guidelines.• Directly managed a staff of 14 CC reps, 6 analysts and 1 outsource print/remittance vendor.• Managed the AMR back office implementation for 38k devices in Texas over a 5-month period.• Produced monthly and quarterly Executive Performance reporting of KPI.• Member of Change Control Board for legacy enhancements

Responsible for B&C departments for 9 regulated investor owned utilities in TX. Reduced DSO from 48 to 29 days within 4 mos. Co-managed 3P for bill print and remittance. Spearheaded several projects on legacy system to reduce man-hours & improve efficiencies.Conducted a device audit which increased annual revenues by $900K.

•Directly managed a project team consisting of contracted information technology analysts and business SMEs which implemented a strategic reconciliation process to expose and minimize previously unidentified revenue leakage, and simultaneously improve quality and revenue capture. Spurred projects resulted in $11M annualized savings.•Developed previously non-existent corporate reporting tools for the VP of Finance to measure and analyze financial and operational data (ig. key performance indicators, forecasting, budgeting, management reports) and developed management tools to quantify, measure, and monitor production status and work inflows.•Liaised and oversaw multiple departments ensuring timely revenue capture and departmental compliance, driving results to exceed established KPI and IKO requirements for 3 consecutive years.

•Directly managed a staff of 15 analysts and 3 outsourced vendors handling over $370M in revenue annually.•Developed innovative strategies, leveled resources, and automated processes resulting in more efficient and effective capture of time-critical billing data, which increased revenue by $5M within the first year.•Successfully implemented multiple IT projects ranging from $20K to $100K, and provided the specific technical knowledge/vision to support the business objectives, and evaluated and recommended improvements in support of the business processes..• Selected to represent the Billing department on 3 corporate wide system deployments. Responsible for ensuring end to end data integrity, system compatibility, testing, and compliance. Required to anticipate and trouble-shoot potential process drivers/restrainers and to communicate the project status to both technical and non-technical personnel

Sr. Support Analyst, 5/90-7/93Analyst, 5/88 – 5/90Information Systems Supervisor, 8/85-5/88• Developed requirements definition, design, workflow analysis and implementation of corporate travel software for major corporations. • Provided consultation, quality control and reporting to corporate travel leaders for travel and entertainment cost.• Developed requirement definitions based on customer’s corporate travel policy,