Ashley Shipley Email & Phone Number

Lincoln Park, Mi, Us

Detroit, Michigan, United States

Demonstrate excellent customer service by efficiently managing incoming & outgoing calls & emails to enhance customer experience, satisfaction, and workflowConvert documents using Adobe for seamless attachment to work orders, streamlining document workflow, and improving accuracyUtilize Karmak Fusion software to input customer data, generate invoices, and process payments, improving efficiency in data management and billing processesUtilize Outlook to promptly respond to customer… Show more Demonstrate excellent customer service by efficiently managing incoming & outgoing calls & emails to enhance customer experience, satisfaction, and workflowConvert documents using Adobe for seamless attachment to work orders, streamlining document workflow, and improving accuracyUtilize Karmak Fusion software to input customer data, generate invoices, and process payments, improving efficiency in data management and billing processesUtilize Outlook to promptly respond to customer emails to ensure timely and effective communication, & enhancing customer satisfaction Show less

Lansing, Michigan, United States

Provided training sessions on Kofax functionality using Microsoft Teams to enhance team proficiency in utilizing Kofax software, improving the team's competence in document validation and quality control processes.Utilized Kofax software to validate documents and its Quality Control systems to manually correct documents that were rejected in the validation process, successfully correcting rejected documents, improving accuracy and compliance standards.Input customer data into Policy… Show more Provided training sessions on Kofax functionality using Microsoft Teams to enhance team proficiency in utilizing Kofax software, improving the team's competence in document validation and quality control processes.Utilized Kofax software to validate documents and its Quality Control systems to manually correct documents that were rejected in the validation process, successfully correcting rejected documents, improving accuracy and compliance standards.Input customer data into Policy Center to ensure precise and reliable data entry while maintaining policy standards, contributing to maintaining high standards of accuracy in customer policy records. Show less

Lansing, Michigan, United States

Utilized Salesforce software to store customer information, schedule appointments, and manage logistics to enhance customer data management and optimize scheduling processes, improving organizational efficiency and enhancing customer service.Delivered exceptional customer service by promptly addressing and resolving customer inquiries, ensuring high customer satisfaction levels, and maintaining positive client relationships, elevating customer satisfaction.Assisted Accounts Payable in… Show more Utilized Salesforce software to store customer information, schedule appointments, and manage logistics to enhance customer data management and optimize scheduling processes, improving organizational efficiency and enhancing customer service.Delivered exceptional customer service by promptly addressing and resolving customer inquiries, ensuring high customer satisfaction levels, and maintaining positive client relationships, elevating customer satisfaction.Assisted Accounts Payable in collection efforts through cold calls, drafting late letters, and initiating legal proceedings to recover overdue accounts, successfully improving collections, reducing outstanding balances, and enhancing the company’s financial health.Promoted from CSR to Compliance Claims Coordinator to ensure compliance with regulations by overseeing Project Manager’s workflow, maintaining regular compliance, and mitigating risk resulting in upholding compliance standards and ensuring the smooth management of water mitigation and restoration projects. Show less

La Follette, Tn

Executed strategic collections by completing cold calls and field calls to recover overdue accounts and minimize financial risk.Increased collections by 15% on a monthly basis by demonstrating effective debt recovery strategies, significantly reducing outstanding balances.Performed in-depth financial assessments to evaluate loan eligibility, determining loan eligibility, minimizing financial risk for the company, reducing the risk of defaults, and contributing to the financial stability… Show more Executed strategic collections by completing cold calls and field calls to recover overdue accounts and minimize financial risk.Increased collections by 15% on a monthly basis by demonstrating effective debt recovery strategies, significantly reducing outstanding balances.Performed in-depth financial assessments to evaluate loan eligibility, determining loan eligibility, minimizing financial risk for the company, reducing the risk of defaults, and contributing to the financial stability of the company. Show less

It Support

Remote Training | IT Support 2023-2024

High School Diploma

Asher High School | Southgate, MI

High School Diploma