Araceli Castillo Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona Area

• Complete Real Estate transactions• Maintain and manage multiple investment properties• Research properties, analyze aspects such as demographics and taxes, identifying properties that don't bring profit, and negotiating real estate transactions• Arrange meetings with money lenders, potential investors and first-time home buyers• Preserve a close relationship with clientele, investors, and business partners to ensure business growth

Phoenix, Arizona

• Developed and implemented a streamlined process to improve system usability for the Sales Team.• Supported leadership and stakeholders with regular reporting of all enablement activities to help achieve financial goals.• Design, develop and maintain standardized metric reporting on a routine basis, i.e., define, create, automate, and maintain operational cyclical reporting.• Planned and lead efforts to review and recommend improvements and subsequent development of reporting enhancements, including the creation of new reporting templates and analytical reports• Liaison between management, Information Services, Strategic Planning and Analysis, and the users of database applications.• Daily support of CASES’ Salesforce.com including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations;• Developed and created customized reports and dashboards in Salesforce.com• Trained new and existing users on how to use salesforce.com reporting features and provided technical support• Kept application users informed about system functionality and enhancements• Troubleshot and worked with end-users to ensure that Salesfore.com application meet their needs and keep pace with changes in program operations, policies and/or procedures

Deer Valley Phoenix Az

• Build and modify existing Access databases and Excel reports/templates to meet operational reporting needs• Extract data from various sources such as Maccess, CRD (WRQ Reflection), Facets, InSite, and other organizational data sources and consolidate it into ongoing operations reporting for service, claims and enrollment• Created service center tracking spreadsheets for service center advocates to track performance• Avaya dialer reporting for service center calls to track project completion and success• Created adhoc and customized recurring reports for interdepartmental use• Proficiency in analytical reporting using advanced Excel features like pivot tables and charts and advanced formulas

• Mentor junior analysts with reports, templates and processes• Excellent interaction with cross-functional teams• Create templates for inter departmental purposes to track departmental audits and performance using form controls, macros, data validation and lists.• Formulate and define systems scope and objectives through research and fact-finding.• Proficiency in analytical reporting using advanced Excel features like pivot tables and charts and advanced formulas• Consult with key organization requestors, management, and staff to assess reporting needs• Build inter-departmental reports to track department goals and projects

• Trained newer fellow Enrollment counselors• Created a retention calendar focusing on student success• Lead the creation of a Student Enrollment Syllabus to test student's commitment• Held Team Lead responsibilities and delegated tasks on occasions for a team of 6 Enrollment Counselors• Provided educational guidance to prospective students regarding admissions and degree completion requirements and enrolling students.

• Trained new incoming co-workers with new systems and processes.• Trained in and out of state employees upon the company merger.• Update and maintain data integrity for customers from the account master data setup through invoicing to ensure proper data flow• Interface with multiple internal departments and field personnel to uphold critical data element standards• Responsible for data management interfaces among the different company systems (Oracle, SAP, Comets)• Responsible for analyzing and correcting aviation customer inquiries and IDRs (Internal Departmental Requests) utilizing programs such as Access and Excel.• Created Process manuals for all systems and tasks for future training purposes

Masters Of Business Administration (Mba), Health Care Management

Bachelor Of Science Degree, Business Administration; Management Information Systems