Executive Director
Current• Setting a clear vision and Road map for After sales operation strategy for ALJ such as ,Capacity planning, Dealership expansion, Customer Retention, Loyalty, CSI, Revenue, Growth, • P&L responsibility of 400 Million for After sales business Vertical, implementing Brand promises. Service Marketing, Service Product, Facilities Improvement, Tools & Equipment Management, Benchmarking & Kaizen Activities, for Entire organization.• Engaging and motivating the team to achieve company goals by Gallup Q12 Engagement., SF 34, Talent management, Training & coaching of Associates, Succession planning, Employee performance management, Technical Training & Skill Contest, 360 Degree feedback process for leadership development. • Dealers development activity by Analyzing Dealer performance through JD power Survey & Audit, Dealer satisfaction & Dealers Standards (Service Excellence Self -Assessment program, Kodawari (TMC Standards) Express Maintenance Implementation, Fix It Right Activities, Maintenance Remainder systems, Kaizen Marathon) determine shortfalls and developing action plans to improve performance by Lean Six sigma methodology & Toyota Business practice,
