Raghavendra A Email & Phone Number

Bengaluru, Karnataka, India

 Experience in creating and configuring VM backup. Experience in Azure Migration (Physical to Azure) Experience in Azure AD(Troubleshooting and Managing Access) Experience in Microsoft Intune(Troubleshooting and License management) Monitoring the sign in logs. Responsible for outages. Creating, Monitoring and managing DHCP scopes. Planning and performing BCP activities. Handling SCCM server for Image deployment, Patching and application… Show more  Experience in creating and configuring VM backup. Experience in Azure Migration (Physical to Azure) Experience in Azure AD(Troubleshooting and Managing Access) Experience in Microsoft Intune(Troubleshooting and License management) Monitoring the sign in logs. Responsible for outages. Creating, Monitoring and managing DHCP scopes. Planning and performing BCP activities. Handling SCCM server for Image deployment, Patching and application deployment. Exporting Vulnerability report from Vulnerability management tool i.e.. Rapid7, preparing Action plan monitoring till closer. Basic experience on Terraform and PowerShell. Handling AV consoles i.e. Cortex, CrowdStrike, TrendMicro, Sophos to monitor security status, deploy updates and schedule scans. managing ticketing systems and adept at efficiently resolving escalated technical issues, ensuring minimal downtime and maximum user satisfaction. Raising the CRQ ‘s as per the business requirement and getting approvals as required Overseeing compliance of endpoints. Proficient in Image creation and managing image documents. Responsible for managing URL whitelisting and blacklisting. Providing technical support for Azure Network Products like:1. Virtual Network / Virtual Network Gateway.2. Network Watcher / Traffic Manager / Vnet Peering.3. Virtual Network, Private endpoints. Show less

Bengaluru, Karnataka, India

• Monitoring ISPs of south region with the help of Linux based Nagios and Zabbix network monitoring server.• Managing ISPs and Balancing Load based on utilization and Requirements.• Monitoring and troubleshooting VPNs.• Tracking and managing Incidents in ServiceDesk.• Monitoring ISPs of south region with the help of Linux based Nagios and Zabbix network monitoring servers.• Experience on O365 and Exchange server (Managing users and licenses)• Experience in Azure AD and… Show more • Monitoring ISPs of south region with the help of Linux based Nagios and Zabbix network monitoring server.• Managing ISPs and Balancing Load based on utilization and Requirements.• Monitoring and troubleshooting VPNs.• Tracking and managing Incidents in ServiceDesk.• Monitoring ISPs of south region with the help of Linux based Nagios and Zabbix network monitoring servers.• Experience on O365 and Exchange server (Managing users and licenses)• Experience in Azure AD and on-premises Active Directory.• Creating and maintaining users in azure portal (On-premises, cloud and external users)• Managing ISPs and Balancing Load based on utilization and Requirements.• Worked on android based Esper MDM to deploy application, updates, access management.• Knowledge on Terraform Show less

Bengaluru, Karnataka, India

• OS installation and troubleshooting (Windows 7,10, 11, 2012 R2, Linux mint, and ubuntu)• Supported data center activities, Audit (power shutdown, periodic rebooting, Switch decommission)• Managing GPO, as per ISO standards.• Attending MBR calls from IT standpoint with client and Business.• Tracking and reviewing client-END Issues and claiming Exceptions for business loss.• Responsible for outages.• Experience in Active Directory.• Troubleshooting O365, VPN Issues… Show more • OS installation and troubleshooting (Windows 7,10, 11, 2012 R2, Linux mint, and ubuntu)• Supported data center activities, Audit (power shutdown, periodic rebooting, Switch decommission)• Managing GPO, as per ISO standards.• Attending MBR calls from IT standpoint with client and Business.• Tracking and reviewing client-END Issues and claiming Exceptions for business loss.• Responsible for outages.• Experience in Active Directory.• Troubleshooting O365, VPN Issues, RDP, Citrix, SCCM, VM horizon other VDI apps.• Build WDS server to manage Image deployment in Site.• Supporting 500+ on VMware and Citrix Users by coordinating with Cloud support teams.• Experience in WUSU (patch management)• Raising and managing CRQ’s related to location IT Infra.• Switch configuration, Firmware upgradation.• Responsible for AV management (AV server patching, AV alerts reviewing, AV missing devices checking)• Nagios and Zabbix server management (Adding and removing WAN circuits to monitor)• Creating and managing Users in AD.• Managing computers in Active directory.• Configuring OS in desktop and laptop as per the Process security standards.• Worked on Incidents (P1, P2, P3 and P4) and Supporting P1and client Infra Migration Calls.• Asset management.• Responsible for URL’s whitelisting and blocklisting.• Scheduling and conducting IT huddles.• Attending town halls with various projects from IT standpoint.• Preparing and reviewing IT MIS reports with management.• Handling Escalations from business and client END.• Implemented opensource pfsense open VPN to secure WFH user’s network.• Implemented Solarwinds Real-time bandwidth monitor to monitor ISP’s.• Escorted external vendors to data centers, client Visits, VC, V Present, MS hub, IoT devices.Managing switches and servers of the facility. Show less