- Provide detailed analysis, KPIs, and measurement to the Talent Acquisition department- Develop Tableau dashboards to enhance lead tracking of individual sourcing channels, Marketing efforts, and recruiter contributions that includes ROI analysis for current costs- Built Director-level reporting deck with standardized recruiting metrics for all sales recruiting opportunities- Convert antiquated Excel reporting that require copious amounts of manual manipulation into automated Tableau dashboards.- Design process reporting dashboards in Salesforce to develop benchmarks and measure performance of recruiter outsourcing.- Provide feedback to junior analysts to help develop additional analytical skill and technical prowess. - Collaborate with CRM database team to improve reporting automation capabilities by leveraging SQL language to extract, transform, and load data from data lake.

- Performed data modeling and analysis to consult claims leadership on department performance and frontline efficiencies to drive outstanding results in the business area. - Managed complex phone projects within the Claims organization to ensure 2,000+ claim employees support customers year-round with no interruption.- Monitored real-time inbound and outbound call activity for the Express Claims organization to ensure efficient resource allocation of frontline employees to increase customer satisfaction and to decrease claim cycle times. - Produced high-level reports that provide business results for key stakeholders such as directors and executive vice presidents within Allstate (Excel/Tableau/PowerPoint). - Constructed standard practices for compiling and organizing large data sets to identify trends and evaluate key performance indicators to provide recommendations to leadership to influence strategy. - Mentored and develop peers with advanced training in data analytics, communication, and presentation skills to frontline and director level audiences. - Provided technical expertise to resolve complex technological problems for management and frontline specialists working in home-based environments. - Designed and maintained SharePoint websites as a secure place to store and share reports and other valuable information for leadership.

- Provided outstanding customer service and empathy to resolve technological issues.- Maintained composure and patience in the face of difficult customer situations. - Analyzed complex problems and provided pragmatic solutions to customers. - Mentored new hires to become successful advisors for the company.