Ariadne Paredes, Mba Email & Phone Number

United States

• Manage a portfolio of enterprise-level strategic accounts of over $2 million in annual revenue.
• Develop strategic action plans to boost value realization and drive expansions, exceeding retention targets by over 25%.
• Lead cross-functional collaboration projects with Data Engineering, Marketing, and Sales through proactive discovery and data analysis to ensure successful end-to-end completion.
• Build strategic roadmaps focused on customer objectives to drive success, achieving 100% CSAT.
• Oversee new technology products launches, defining success metrics, and developing documentation and action plans that drive usage.
• Peer coach and mentor new incoming Customer Success Managers.

United States

• Outperformed company’s annual renewal and expansion targets with over 114% net retention.
• Drove business growth by building strategic customer relationships, achieving a 70 NPS score.
• Developed subject matter expertise in complex regulatory landscapes and platform configurations across key states, driving deep understanding of organizational structures.
• Managed data onboarding, implementation, quarterly business reviews, and playbook development to drive usage, engagement, and scalability.
• Spearheaded strategic initiatives to mitigate risk and enhance retention of at-risk accounts.

Houston, Texas

• Maintained a consistent post-training satisfaction average of over 98%.
• Analyzed training data to address customer needs, maintain engagement, and refine services.
• Collaborated with key stakeholders to optimize training effectiveness and drive product adoption.

Chicago, Illinois, United States

www.womenofcustomersuccess.com

Houston, Texas

• Designed and implemented specialized enablement, auditing, and coaching plans district-wide.
• Analyzed data to develop informed campus action plans for the advancement of staff, quality instruction, and compliance of over 30 schools at the largest school district in Texas - Houston ISD.
• Presented at region, state, and national conferences, such as Title III Symposium, ALAS, TexTESOL.

Houston, TX

• Led campus professional development on data and purposeful technology integration within the classroom to coach and improve instructional practices.
• Coached K-5th grade teachers in collecting, analyzing, and utilizing student performance data to better inform their instruction and differentiation needs using data-driven instruction protocols.
• Supported campus as the ESL Lead teacher by collaborating with other teachers and specialists to ensure our ELL scholars succeeded.
• Designed action and intervention plans based on student data and short and long-term goals.
• Executed successful lesson plans based on Texas education standards, all tracked data, and classroom goals for differentiated, effective, and high-quality instruction.

Dallas/Fort Worth Area

• Supported campus in ensuring proper implementation of all Dual Language components within the classrooms based on the Gomez and Gomez DLE Model.
• Mentored a first-year incoming dual-language teacher to reinforce her success in the classroom.
• Crafted teacher and student-facing content, strategies, and activities to support DL initiatives and student achievement.
• Organized bilingual workshops such as "ACP ready" and "STAAR Prep" to update and educate parents about ACPs, STAAR, college readiness, and parental involvement.
• Established and lead a strong classroom management system and culture of achievement with high expectations and teamwork.
• Prepared rigorous, yet appropriate lessons with real world applications that promote learning, discovery, and higher student engagement in the classroom.

Dallas, TX

• Planned and implemented effective lesson plans in a 4th grade summer school bilingual class achieving significant gains in student achievement.
• Participated in professional development sessions, workshops, discussions, and learning groups aimed at my teaching license area to develop the necessary skills and knowledge
• Tracked and analyzed student performance data consistently in order to assess their progress or learning gaps, identify overall mastery, and motivate them to take ownership of their own learning.
• Communicated and collaborated cooperatively with colleagues, professionals, and parents to create quality relationships and ensure success in the classroom.
• Prepared and administered purposeful lessons that were relevant to all students, while still making the necessary accommodations for each one within the classroom.

Dallas, TX

• Mentored Latino women with professional growth strategies and life skills.
• Provided training to newcomer immigrants and refugees on resume building, interviewing, networking, and job search.
• Coached learners on MS Office, Google search, how to obtain a GED, establish a bank account, make deposits, improve credit, and more.

Dallas, TX

• Managed and coordinated projects such as the Dinner with the Mayors and the Dallas International Festival that unite the community and different cultures of the DFW area.
• Prepared and issued press releases and events calendars about the organization’s ongoing projects using Dreamweaver and FileZilla.
• Oversaw and interpreted all aspects of ‘how to buy a house’ for Spanish-speaking participants at the Homebuyer's Workshop sessions.

Master Of Business Administration (Mba), General Business

Bachelor Of Arts (B.A.), International Political Economy

Activities and Societies: Golden Key Honor Society

Associate Of Arts (A.A.)

Activities and Societies: Phi Theta Kappa Honor SocietyDean's List, spring 2008–fall 2009