Ariadne Paredes, Mba Email & Phone Number

United States

• Manage a portfolio of enterprise-level strategic accounts of over $2 million in annual revenue.• Develop strategic action plans to boost value realization and drive expansions, exceeding retention targets by over 25%.• Lead cross-functional collaboration projects with Data Engineering, Marketing, and Sales through proactive discovery and data analysis to ensure successful end-to-end completion.• Build strategic roadmaps focused on customer objectives to drive success, achieving 100% CSAT.• Oversee new technology products launches, defining success metrics, and developing documentation and action plans that drive usage.• Peer coach and mentor new incoming Customer Success Managers.

United States

• Outperformed company’s annual renewal and expansion targets with over 114% net retention.• Drove business growth by building strategic customer relationships, achieving a 70 NPS score.• Developed subject matter expertise in complex regulatory landscapes and platform configurations across key states, driving deep understanding of organizational structures.• Managed data onboarding, implementation, quarterly business reviews, and playbook development to drive usage, engagement, and scalability.• Spearheaded strategic initiatives to mitigate risk and enhance retention of at-risk accounts.

Houston, Texas

• Maintained a consistent post-training satisfaction average of over 98%.• Analyzed training data to address customer needs, maintain engagement, and refine services.• Collaborated with key stakeholders to optimize training effectiveness and drive product adoption.

Chicago, Illinois, United States

www.womenofcustomersuccess.com

Houston, Texas

• Designed and implemented specialized enablement, auditing, and coaching plans district-wide.• Analyzed data to develop informed campus action plans for the advancement of staff, quality instruction, and compliance of over 30 schools at the largest school district in Texas - Houston ISD.• Presented at region, state, and national conferences, such as Title III Symposium, ALAS, TexTESOL.

Houston, Tx

• Led campus professional development on data and purposeful technology integration within the classroom to coach and improve instructional practices.• Coached K-5th grade teachers in collecting, analyzing, and utilizing student performance data to better inform their instruction and differentiation needs using data-driven instruction protocols. • Supported campus as the ESL Lead teacher by collaborating with other teachers and specialists to ensure our ELL scholars succeeded. • Designed action and intervention plans based on student data and short and long-term goals.• Executed successful lesson plans based on Texas education standards, all tracked data, and classroom goals for differentiated, effective, and high-quality instruction.

Dallas/Fort Worth Area

• Supported campus in ensuring proper implementation of all Dual Language components within the classrooms based on the Gomez and Gomez DLE Model. • Mentored a first-year incoming dual-language teacher to reinforce her success in the classroom. • Crafted teacher and student-facing content, strategies, and activities to support DL initiatives and student achievement.• Organized bilingual workshops such as "ACP ready" and "STAAR Prep" to update and educate parents about ACPs, STAAR, college readiness, and parental involvement. • Established and lead a strong classroom management system and culture of achievement with high expectations and teamwork. • Prepared rigorous, yet appropriate lessons with real world applications that promote learning, discovery, and higher student engagement in the classroom.

Dallas, Tx

• Planned and implemented effective lesson plans in a 4th grade summer school bilingual class achieving significant gains in student achievement. • Participated in professional development sessions, workshops, discussions, and learning groups aimed at my teaching license area to develop the necessary skills and knowledge • Tracked and analyzed student performance data consistently in order to assess their progress or learning gaps, identify overall mastery, and motivate them to take ownership of their own learning. • Communicated and collaborated cooperatively with colleagues, professionals, and parents to create quality relationships and ensure success in the classroom. • Prepared and administered purposeful lessons that were relevant to all students, while still making the necessary accommodations for each one within the classroom.

Dallas, Tx

• Mentored Latino women with professional growth strategies and life skills.• Provided training to newcomer immigrants and refugees on resume building, interviewing, networking, and job search.• Coached learners on MS Office, Google search, how to obtain a GED, establish a bank account, make deposits, improve credit, and more.

Dallas, Tx

• Managed and coordinated projects such as the Dinner with the Mayors and the Dallas International Festival that unite the community and different cultures of the DFW area.• Prepared and issued press releases and events calendars about the organization’s ongoing projects using Dreamweaver and FileZilla.• Oversaw and interpreted all aspects of ‘how to buy a house’ for Spanish-speaking participants at the Homebuyer's Workshop sessions.

Master Of Business Administration (Mba), General Business

Bachelor Of Arts (B.A.), International Political Economy

Activities and Societies: Golden Key Honor Society

Associate Of Arts (A.A.)

Activities and Societies: Phi Theta Kappa Honor SocietyDean's List, spring 2008–fall 2009