Ariel Patrick Email and Phone Number

• Provides guidance and technical training on processes and procedures to reception staff and other staff as required.• Supervise reception areas.• Supports center management by providing input into staff scheduling, and resolves employee/donor relations and technical procedure issues. • Educates new donors on the use of therapeutic products made from donated plasma.

• Supports provider in proper identification of patient language / dialect.• Maintains awareness of changing Interpreter availability in the Language Center and uses sound judgment in use of outsourcing options.• Monitors / troubleshoots call quality issues.• Reports any technical issues to leadership• Cultivates cooperative relationships with Interpreters, & Customer Service teammates.

• Discuss with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Resolve customers' service or billing complaints by performing activities such as exchanging• merchandise, refunding money, and adjusting bills.• Check to ensure that appropriate changes were made to resolve customers' problems.• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Maintaining a clean and tidy store.• Ability to work varied hours/days as business dictates.• Stocking and organizing in assigned departments.• In depth knowledge of company customer service procedures.

• Cleaned cabin area by vacuuming, dusting, and washing• Delegates and assign multiple tasks using Android devices to employees• Replenished lavatory supplies, magazines, and other passengers’ conveniences• Notified supervisor/manager of any damaged seats or other equipment needing repair or replacement