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Ariel Pena is listed as IT Help Desk / Support Engineer ✪ Delivering Top-Notch Technical Support & Troubleshooting to Enhance Organizational Efficiency & User Satisfaction at Enghouse Interactive, a company with 594 employees, based in Gilbert, Arizona, United States. AeroLeads shows a work email signal at enghouseinteractive.com and a matched LinkedIn profile for Ariel Pena.
Ariel Pena previously worked as Customer Support Engineer Level-2 at Enghouse Interactive and IT Project Coordinator (IT Project Coordinator for Latin America) at Trimble. Ariel Pena holds Bachelor Of Science In Network Technology, Network Technology from Collins College.
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AeroLeads found 1 current-domain work email signal for Ariel Pena. Compare company email patterns before reaching out.
Hi! It is nice to virtually meet you! Thank you for taking the time to view my profile.► As an accomplished and tech-savvy professional, I bring extensive experience in providing technical support, resolving complex tech issues, and ensuring the seamless flow of all IT operations in a fast-paced environment. My proven expertise in installing, configuring, and maintaining cutting-edge systems, software, hardware, and servers according to company needs has allowed me to lead multiple IT projects from inception to completion.Some of my core competencies are:★ Strategic Planning & Execution ★ System & Network Administration★ Risk Assessment & Management ★ Continuous Process Improvement★ Disaster Recovery Solution ★ System Installation/Maintenance★ Technical Troubleshooting ★ Directory Resource Administration★ IT Project Management ★ Regulatory Compliance★ Tech Issues Resolution ★ Technical User Support► In my previous roles, I have maintained multi-server environments, upgraded existing systems with minimal user downtime, and deployed disaster recovery plans for hardware, media, and cloud storage to ensure quick recoverability. As a skilled problem-solver, I am an expert in communicating with users at all levels of technical proficiency, troubleshooting, resolving, and documenting user help requests for desktop, laptop, mobile, system, network, and peripheral problems.Technical Proficiencies☞ MS Windows Server Products, Hyper-V, VMware, MS Exchange☞ Backup Exec, Active Directory, ADFS, SCCM, SCOM, VPN, DFS☞ DNS, DHCP, IIS, FTP, SFTP, FTP, Solariswinds, MySQL, MS SQL☞ Disaster Recovery, SolarWinds, Acronis Enterprise, MS SCCM & WSUS☞ Wireshark, Asterisk/Freepbx & Shortel/Mitel Phone Systems► I am bilingual, with proficiency in both English and Spanish language, allowing me to effectively collaborate with diverse teams and communicate effectively with stakeholders. With my strong technical background and ability to work in a fast-paced environment, I am confident in my ability to contribute to any organization's success.Please feel free to contact me at Arielpena67@gmail.com with any questions or comments about my work. I’m always interested in making new professional acquaintances!
Listed skills include Active Directory, Servers, Technical Support, Hardware, and 13 others.
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A career timeline built from the work history available for this profile.
Phoenix, AZ
As a Customer Support Engineer Level-2, I am skilled in troubleshooting, installation, and configuration of these suites. I collaborate effectively with field engineers and end-users to troubleshoot hardware and application issues across a wide range of PBX systems. My expertise includes providing excellent customer technical support, including SQL query.
Tempe, Arizona, United States
In this role, I excel in executing hardware and software solutions within clients' environments. I create and maintain project plans, budgets, and schedules, ensuring they align with project requirements. I have a proven track record of overseeing the intricate implementation of specialized equipment within the Ready-Mix industry. I provide regular project.
Scottsdale, Arizona, United States
As a Windows System Admin, I am proficient in overseeing the deployment of updates via Microsoft SCCM and WSUS to ensure system integrity. I implement uniform software updates along with packages across the entire enterprise, ensuring a consistent user experience. My expertise includes arranging and prioritizing software testing and security patch.
Tempe, Arizona, United States
During this tenure, I am proficient in configuring, managing, and installing patches using Microsoft SCCM and WSUS. I conduct comprehensive end-to-end test procedures to verify system functionality post modifications and incidents. My focus on expeditiously restoring services ensures that production applications, networks, and servers are quickly back up.
Phoenix, Arizona, United States
During this role, I excel in performing user and group management using Active Directory and administering the Nortel phone system. I am highly skilled in administering and maintaining complex server infrastructure comprising physical and Hyper-V servers. My ability to diagnose and resolve issues with smart devices such as iPad, iPhones, and Android.
Chandler, Arizona, United States
Other employees you can reach at enghouseinteractive.com. View company contacts for 594 employees →
Tim Rees
Colleague at Enghouse Interactive
Greater Guildford Area, United Kingdom, United Kingdom
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Arthi Ganesan
Colleague at Enghouse Interactive
Melissa, Texas, United States, United States
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Kai Kaufmann
Colleague at Enghouse Interactive
Greater Chicago Area, United States
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Gavin Pickets
Colleague at Enghouse Interactive
Greater Guildford Area, United Kingdom, United Kingdom
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Sandi Alter
Colleague at Enghouse Interactive
Villa Park, Illinois, United States, United States
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Natalie Woodford
Colleague at Enghouse Interactive
Madison, Wisconsin, United States, United States
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Raymond Coulter
Colleague at Enghouse Interactive
Deming, New Mexico, United States, United States
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MM
Mario Matijasevic
Colleague at Enghouse Interactive
Croatia, Croatia
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KF
Kai Friese
Colleague at Enghouse Interactive
Ahlen, North Rhine-Westphalia, Germany, Germany
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HC
Hemanth Chengannagari
Colleague at Enghouse Interactive
Birmingham, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Ariel Pena works for Enghouse Interactive.
Ariel Pena is listed as IT Help Desk / Support Engineer ✪ Delivering Top-Notch Technical Support & Troubleshooting to Enhance Organizational Efficiency & User Satisfaction at Enghouse Interactive.
AeroLeads has found 1 work email signal at @enghouseinteractive.com for Ariel Pena at Enghouse Interactive.
Ariel Pena is based in Gilbert, Arizona, United States while working with Enghouse Interactive.
Ariel Pena has worked for Enghouse Interactive, Trimble, Trimble Navagation Ltd, Choice Hotels International (Short-Term Contract Through Smci), and Trimble Inc..
Ariel Pena's colleagues at Enghouse Interactive include Tim Rees, Arthi Ganesan, Kai Kaufmann, Gavin Pickets, and Sandi Alter.
You can use AeroLeads to view verified contact signals for Ariel Pena at Enghouse Interactive, including work email, phone, and LinkedIn data when available.
Ariel Pena holds Bachelor Of Science In Network Technology, Network Technology from Collins College.
Ariel Pena is listed with skills including Active Directory, Servers, Technical Support, Hardware, Microsoft Exchange, Software Installation, Windows Server, and Help Desk Support.
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