Ariel Lopez Email & Phone Number

Bethesda, Maryland, United States (Remote)

Houston, Texas, United States

> Schedule, plan, and develop methods for program implementation and administration for a high volume of clients.> Interdepartmental collaboration to ensure business practices are held to Bauer College Standard as well following University of Houston protocol.> Recruit new companies to join our program and create custom courses specific to their needs.> Keep highly detailed records such as budget and attendance records for clients to ensure efficacy in the department.> Review, edit, and schedule biweekly newsletter to send out to prospective clients and customers via Mailchimp.> Deliver outstanding customer service to our clients, ensure that their needs are being met and that their programs are conducted with no issues.> Daily data entry to keep track of course payments from students.> Respond to daily emails in a timely fashion and guarantee that clients are being tended to.

Houston, Texas, United States

> Assist students and instructors with using multiple lab applications and troubleshoot any technology issues.> Coordinate lab calendars and perform routine email reservations for labs through written communication.> Research and create proposals for new services at the language lab to increase student success.

Houston, Texas, United States

> Assisted students via phone and email with questions regarding admissions, records, and registration or directing students to the appropriate departments.> Reviewed and guided students through residency requirements.> Troubleshot students’ accounts in regard to holds, standard questions, and navigating the Lone Star website and student portal.> Helped students in the enrollment lab as well as the admissions front desk.> Performed administrative and clerical duties for the department when needed.

Houston, Texas, United States

> Recruited, supervised, trained, and developed team of over 10 employees in providing excellent customer service.> Interacted one-on-one with customers in a respectful and positive manner, while delivering excellent customer service.> Reviewed and processed personnel documents, invoices from vendors as well as maintaining accurate records.> Planned and led the classes and in-store events while adhering to the Company program.> Managed registers for overages and shortages.> Served as Manager on Duty (MOD)

> Led cashier teams in order to provide excellent customer service.> Performed management functions associated with opening and closing a store.

Bachelor Of Arts - Ba, Communications Studies

> Graduated with a Minor in Gender Studies > Graduated Summa Cum Laude

Associate Of Arts - Aa

> Graduated Magna Cum Laude