Ariel Herley (Narasimhan) Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

• Scale team up to 17 members in support of 100+ Product Managers to ensure commercial success for all product lines • Establish best practices for product releases and enforce accountability measures for GTM readiness pre-deployment • Steer multi-channel communication strategy, providing essential guidance to customers, partners, and internal teams on navigating product evolution and facilitating effective change management • Orchestrate amplification of customer outcomes from successful releases and creation of forward-looking roadmaps • Direct 8 programs that assist product lifecycle management, inform investment decisions and influence roadmaps • Align cross-functional leadership on strategic development priorities to effectively achieve company objectives • Develop self-service enablement strategy that provides a seamless experience for users through robust technical documentation on Talkdesk Knowledge Base and prescriptive, on-demand training via Talkdesk Academy • Oversee design of enablement content, localization strategy execution and upleveling knowledge platforms to align with customer journey; increase MAUs by 2x, reduce time-to-publish by 56% and top Support ticket drivers by 8%

San Francisco, Ca, Us

• Built release management strategy to ensure commercial readiness for rapidly scaling $10B CX business • Partnered with 84 Product Managers to equip Sales, Services and Support with robust quarterly release training • Established process to manage pricing and packaging proposals and set criteria to guide Pricing Committee approval • Co-designed and launched a scalable, closed-loop Capability Request process that provided Product, Sales, Services and Support with real-time visibility, systematic tracking and ability to continue work in teams’ desired tools

Menlo Park, Ca, Us

• Hire and manage high-performance team of individual contributors spanning 3 time zones and 2 regions • Influence global portfolio by implementing strategic initiatives and executing on transformation goals • Design portfolio allocation strategy to inform investment spend and capacity planning for Product org • Drive streamlined communication, content and metric strategies across 3 Product teams to better serve all audiences • Launch Product Advisory Councils in 3 regions; lead quarterly discussions with 87 customers to gather insights that inform product innovation and strengthen relationships with key logos • Oversee documentation and simplification of 10 product lifecycle processes, improving transparency and efficiency • Initiate automation efforts for KPIs across Product and Engineering and establish reporting cadence • Produce global product bookings and increase visibility into pipeline in alignment with Sales Finance • Facilitate premise-to-cloud business transformation initiative through role as product-side data pillar to align product financials and reassess data governance

Menlo Park, Ca, Us

• Partnered with sales leaders to design teams and territories for post-acquisition global Sales org • Collaborated with HR and CorpDev to track cost savings and establish targets for headcount optimization • Projected ramp time of new sales reps to anticipate likelihood of regional quota and global bookings goal attainment • Designed global sales forecasting process and spearheaded vetting of forecast automation tools • Identified best practices from 3 existing sales processes and created 1 scalable approach across all GTM segments

Menlo Park, Ca, Us

• Owned global sales process redesign that increased efficiency and effectiveness during sales cycle and reduced ramp time for global Sales org • Led sales process and account strategy trainings for 140 sales reps at 2 SKO events, 85 new hires at 3 Bootcamps, 6 sub-regional sales teams in APAC and 3 support teams across EMEA and North America • Managed intern team and oversaw quarterly reporting to ensure continuity of the Sales Intelligence Program

Menlo Park, Ca, Us

• Built global win-loss analytics program to identify trends, determine actionable insights and improve sales strategy • Delivered consumable intelligence to Executive and Operating Committees that influenced $1.4b acquisition of Interactive Intelligence, launched 3 key competitive target initiatives, and informed GTM and segmentation model • Gained buy-in from 21 sub-regional sales leaders to support win-loss discussions in region, resulting in culture shift • Established reporting cadence and built dashboards to provide win-loss analysis at the global and sub-regional levels • Developed KPIs to track trends around win rates and sales rep performance, activities, tool adoption and use • Engaged in NPS and other VOC programs to actively review customer feedback and conduct root cause analysis

New York, Ny, Us

• Identified operational deficiencies, streamlined business processes and conducted overhaul of marketing efforts to generate capacity and meet growth objectives for a prominent wealth management team • Improved client management model, creating 30% more capacity for team, while maintaining optimal client service • Initiated rebranding of team and designed marketing and sales materials that effectively communicated messaging • Drove business development efforts that raised an additional $10m in assets during 2013

Master Of Business Administration - Mba, Finance

Bachelor Of Arts In Business Administration, Business Economics