Arijeet Kumar Dutta Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Manage global critical accounts from financial, health, manufacturing, retail, educational and defence sectors.• Manage high level escalation. First point of contact for any account level escalation. • Managing internal stakeholder and customer communications in the time of account level escalation. • Lead the cross functional discussion with support, sales, and development for the success of the customer. • Proactive engagement on patching solution and negotiating with the customer to get the patching done on time.• Engaged on contract renewal, looking for new business and focusing on enhancing the customer environment with HPE product line.• Negotiating with the customer to make them follow the best practices to secure their environment.• Lead quarterly, semi-annually, and annual support and business reviews to showcase the overall account growth.• Build customer relationship to remove any roadblock for the account level business functionality.• Involved in the TAM hiring process also mentoring newly joined TAMs by designing Transition and Onboarding Framework with Training Functions.

Bengaluru, Karnataka, India

 Manage escalations for the reporting team. Provide real time technical assistance to the team Mentoring the team on technical and process requirements. Improve the technical ability of the team, Coaching and feedback Drive the KPIs affectively so the team meets the goals set. Achieve operational and customer experience deliverables. Effective problem solving and implementing new methods to optimize the team’s productivity and efficiency. Involved in different project management activities to ensure KPIs are met in global level.

Bangalore

 Proactive and break-fix support to HPE products. Provide RCAs for the Sev-1 issues. Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)  Adding case resolution to Knowledge Management System  Engaging other support teams as needed to ensure SLA demands are met.

Bangalore

 Accepting inbound calls from consumers across US with different concerns on their notebooks, desktops and wireless connectivity. Trouble-shooting and provide quick and best possible solutions. Initiate a part dispatch or the entire unit repair and send it for approval to the L2 – team (RSD). Follow up on the cases to ensure total problem resolution. Over achieving the revenue targets assigned for the individual. Collating data and sending the day to day report to the team and higher management.

Bca, Computer Science

Activities and Societies: Bachelors in Computer Application.BCA

Puc, Science, 1St Division

Activities and Societies: Event Organisation.PUC

Icse, Science, 1St Division

Activities and Societies: 1. School band president. 2. Winner of Principal's award for the year 2002. 3. Active participation in art.