As a Strategic Account Technology Director at Microsoft San Francisco, I inspire and ideate with customers the possibilities technology provides them. I have a strong background in cloud computing and AI (Microsoft CoPilot and Azure Open AI, Gen AI), which enables me to drive thought leadership and strategic partnerships with C-level technology and innovation executives.My mission is to enable customers to do business in new disruptive ways and accelerate the adoption of Microsoft Azure Cloud, Modern Workplace solutions, and Microsoft Dynamics 365. I owned the CIO/CTO relationship and acted as a dedicated CTO for my customers. I have successfully delivered and managed multi-million-dollar accounts, cloud revenue, and solutions architecture for Microsoft's enterprise and Strategic customers.

As part of Global Accounts Technology Strategist, gather 360° Customer insight of IT Technology profile, and Partner and Competitive landscape. Builds Trusted Technology Relationships with Technical Decision Makers, incl. the CIO, CTO and their direct reports, and IT-Pro’s.Develops a long-term Business-to-IT Strategy & Deployment Roadmap, while orchestrating Microsoft and Partner Resources. Accelerate growth by ensuring the customer’s environment is ready to deploy new Microsoft Solutions. Drives growth by leading the customer technology architecture roadmap as part of the Account Planning and enabling customer’s infra-structure for faster consumption (deployment and adoption) of Microsoft’s cloud and mobility solutions.

Delivery Management & managing multi million dollar accounts in India from Microsoft Services. Drove Cloud Revenue end-end with an annual revenue of 3M USD of Azure, O365 & EMS.Led both delivery and sales teams for a 3-year roadmap for increasing services business/delivery development for the India market.  * Drove multi million cost savings across India customer base of through developing and implementing selling strategy aligned with delivery excellence and hard dollar savings. * Achieved significant reduction in cost per minute of extended support teams by creating joint delivery model with account owners. * Spearheaded high % increase in licensing annuity-based renewal through assembling IT Ops delivery team that built business benefits solutions for the CIO’s office.

· As the engineering lead, I spearheaded the global transition from Siebel CRM to Microsoft Dynamics CRM. · Led cross-functional teams in the design, development, and deployment of Siebel CRM solutions, managing project timelines, resources, and budgets. · Architected and implemented customized Siebel CRM solutions, ensuring seamless integration with enterprise systems and optimizing system performance.· Stakeholder Collaboration: Worked closely with business stakeholders to translate requirements into technical solutions and communicated project progress to senior management.· Quality Assurance: Defined and executed comprehensive test plans, ensuring all solutions met quality standards and managing defect tracking and resolution processes.· Continuous Improvement: Stayed updated on Siebel CRM trends, identified enhancement opportunities, and implemented innovative solutions to drive business growth.Documentation and Training: Developed technical documentation and training materials, conducting training sessions to ensure effective system usage and knowledge transfer.

Managed a team of 20 FTEs and 15 vendors overseeing technical delivery, people management, and business growth. As a Software Development Lead for Siebel CRM, I directed a team of developers in designing, developing, and maintaining high-quality Siebel CRM applications. I architected complex solutions tailored to business needs and integrated them with enterprise systems. By analyzing and optimizing system performance, I addressed bottlenecks and ensured efficient operations as well as system performance improvements through debugging or Infra optimization. I collaborated closely with business stakeholders to align CRM solutions with business objectives and provided technical insights. I oversaw comprehensive testing processes to ensure reliability and quality. Continuously, I identified and implemented innovative enhancements, staying updated on industry trends and best practices.

As Team Lead, I managed a team of 15 Cognizant employees, overseeing technical delivery, people management, and business growth. Key responsibilities included installing and upgrading Siebel software, resolving repository merge errors, designing configurations, implementing VB scripts, extending the database, designing workflows, and gathering business requirements to ensure quality delivery.