Arj U. Email & Phone Number

London Area, United Kingdom

Responsible for the strategic decisioning of Credit and Collections.

London, England, United Kingdom

• Responsible for setting up a team for the collections function across multiple geographic locations including: UK, Norway, Sweden and planning for the US• Supporting the business by offering strategic solutions to optimise the recoveries on the loan book• Improve current processes and implement a standardised operating practices which can be rolled out to multiple locations while also setting up KPIs and targets

London, England, United Kingdom

• Launched a collections & payments team from the ground up and managed a team of 30 personnel across two countries. I was responsible for the overall strategic direction and management of the payments department• Helped create a high functioning team that can be self-sustaining whilst also keeping them accountable to specific operational KPIs. Also establish performance objectives for the teamand presented progress reports to C Suite• Established standard operating procedures for the department creating and implementing policies and procedures in line with FCA, CCA and treating customers fairly.

London, England, United Kingdom

• In response to the challenges posed by the Covid-19 pandemic, I quickly formed a cross-functional team of 7 individuals across 2 cities with the primary goal of reducing the delinquency levels• I took on a key role in providing regular and detailed reports to the COO, effectively communicating the company's collections performance and its impact on the overall financial health of the organization.• I successfully established and led a Finance Operations team, with 2 direct reports, to ensure efficient management of process changes and day-to-day billing operations, contributing to budget control and financial stability• Through my leadership and strategic planning, I played a critical role in maintaining the company's financial health and stability during a challenging time, demonstrating my ability to navigate complex and dynamic situations

London, England, United Kingdom

London, United Kingdom

• Implementing and optimising support channels to increase efficiency within the company whilst monitoring QC and KPI• Experience in JIRA, Intercom, Zendesk and Googlesheets

London, United Kingdom

• Managed a team of 10 in the London hub, providing dedicated support to partner drivers and fostering a culture of collaboration and accountability• Played a vital role in optimising team performance by setting KPIs and targets, also, implemented new initiatives and process improvements to drive business results and increase efficiency• Collaborated with management at various levels throughout the organization to deliver results and improve performance

Southampton, United Kingdom

• Through strategic marketing and outreach efforts, I was able to significantly increase the number of users of the Uber app, both customers and drivers. This resulted in a sustained high retention rate, reducing churn by 20% • I played a critical role in supporting Uber's expansion efforts to a new location, covering the south coast of England. Through my research and outreach efforts, I helped identify key opportunities and drove the successful launch and growth of Uber's services in this region, contributing to the company's overall business expansion

London, United Kingdom

• I provided compliance support to new partner drivers and conducted the onboarding presentation, ensuring they were fully equipped with the knowledge and skills needed to meet the company's standards. Additionally, I actively sought out ways to increase driver retention within 2-3 weeks, this resulted in a lower churn rate which positively impacted the business' bottom line.

London, United Kingdom

I was privileged to be part of a dynamic team dedicated to providing unparalleled technology solutions to customers and fulfilling the company's commitment to innovation.

London, United Kingdom

As a coordinator for the operations team at the London Olympics 2012, I was responsible for the deployment of 20 agents across the Olympic Park to support the safety and security of the public and athletes

Bachelor Of Arts (Ba), Business Administration, 2:1

Business Studies, It & Electronics