Arjun Artani Email & Phone Number

Clark, New Jersey, Us

Paris, Fr

Growth Path: BNP Paribas India Solutions Pvt Ltd.Apr’10-Jun’12 : Manager - IT Infrastructure and ProductionJun’12-Feb’14 : Sr. Manager - IT Infrastructure and ProductionMar’14-Feb’18 : Delivery Manager-IT Infrastructure and Production/Head End User ComputingMar’18-Sep’18 : Vice President / Head End User ComputingBNP Paribas Bank.Sep’18-Apr'20 : Vice President / Project Management OfficeKey Result Areas:• Working as Head End User Computing PAN India, serving IT Infrastructure services to all India BNP Paribas legal entities with user base of 7000+ and 24 locations across India; covering client Services (End user support) and Collaborative Services (Digital Working, Messaging, Lync)• Functioning as Business Account Manager (BAM) for managing major legal entities in India to address their IT requirements• Adhering complaints with Security guidelines and ensuring satisfaction on OPC controls• Identifying & preparing yearly IT budget, including cost and headcount requirements• Participating in various internal & external audits also monitoring end-to-end Project Management for various projects within the domain• Coordinating with cross domain teams for timely delivery of services• Administering services model with external vendor, managing complete governance around• Successfully implementing various IT solutions and Automation for improving the efficiency and cost reduction• Managing functions related to Hardware Asset Management/Software Asset ManagementHighlights:• Received Bravo Award (The MOTIVATOR category) for People Manager Role, who has been a role model, mentor and coach for the team [End User Computing]• Played a key role in overcoming challenges during the execution of various IT Infrastructure projects under End User Computing space

Armonk, New York, Ny, Us

Worked with IBM India Pvt Ltd and deployed on site at ABN AMRO Bank/Royal Bank of Scotland [RBS] in Mumbai as regional service delivery manager for Western region.Responsible for service delivery and client focus on IT Infrastructure services. Leading team of third party outsourced resources who look after end user support.As a Service delivery manager, act as a single point of contact for client on IT Infrastructure related subjects. Coordinating with various technical towers on projects/issues and ensure we deliver the agreed services within scope and defined SLAs.

Mumbai, Maharashtra, In

Very short inning at TATA Consultancy Services. Worked on small projects in IT Infrastructure space.

Mumbai, Maharashtra, In

Started as Sr. Customer support engineer in CMS and deployed onsite at various client places. Manage various clients as Project manager mainly TAJ Hotels, ABN AMRO Bank/Royal Bank of Scotland [RBS].As Assistant Service Delivery Manager, I was responsible for service delivery for various key customers in Mumbai, major client like, TAJ Hotels, RBS Bank, Scotia Bank, Bombay Dyeing, etc...