Arjun Nag Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Job Profile & Responsibilities in Microsoft: Azure and Storage Engineer.Responsible for support delivery for Commerce, and works directly with customers to resolve complex support incidents related to the Azure billing platform and subscription management through various support offerings.Directly supporting premier customers through telephone, email, and chat services.Implementing the knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations.Assisting and guiding the customers to manage Azure infrastructure for Development & Production stages.Hands on experience in deploying Azure services like Virtual Machines, Databases, Networking, Storage, Web and Mobile services.Hands on experience in scaling and resizing of services instances like compute, database and storage.Hands on experience and understanding of both the Classic ASM portal and New Preview ARM portal.Fair knowledge of PowerShell Scripts.Performing Migration of Azure resources from one subscription to another upon customer’s request.Accomplishing quota increase requests for compute cores, hosted services and others.Performing offer conversions upon customer requests.Engaging & collaborating with the relevant Partner support teams to ensure customers’ problem resolution on timely manner meeting the promised SLAs. Completed the Microsoft Azure 70-533 Support RBS Storage Estate Total size 40 PB.Storage Vendors and Associated Technologies=======================================1. EMC(DMX,VMAX,VMAX-3,Centera(Compliance Edition),SRDF(Concurrent),Time Finder Operations(Clone,Snap,BCV),ECS,AZURE Blob,3par,Netapp 7 and C mode,3.IBM DS8870(Flash Copy,PPRC)4. Brocade(DCX) and Cisco5.VCBLOCK,ESX,UCS6.Backup techologies Netbackup and HP DPAchievements=============*Responsible for migrating Mission critical Data from DS8330 to DS8870 using PPRC with no issue. This effort was appreciated by CTO.

Bengaluru Area, India

*Implementing and Supporting FIS storage estate total size is 10 PB in total.*Working with internal FIS customers to install and connect their servers to IBM XIV(Gen 1,2,3).*Installation of new IBM XIV Array and performing Switch configurations(Switch Fabric Technology). installation of IBM XIV and getting them under control of IBM SVC *Configuring thin pools and thin volumes.*Installation of new EMC VMAX Array, Setting up of Thin pools by creation of Data Devices.*Creating FAST policies.*Associate SG to FAST policies and managing FAST. * Configuring ISL between principal and Subordinate swithes.*Working with internal FIS customers to connect their servers to EMC VMAX(10,20,40).*Supporting the business by performing Provision,Reclaim,Decommission.*Supporting and coordinating DR via EMC Recovery Point.A heterogeneous replication software.*Provide seamless solutions to customer issues via troubleshooting and reciprocating vendors recommendation.*Provide Seminars and presentations during client visits.Achievements============*Appreciated for migration of data from DMX to IBM XIV(Host Based)*Appreciated by higher management for impressing the clients through innovative seminars.* Appreciated by higher management for providing quick resolution for a potential outage.

Bengaluru Area, India

* Supporting an in house FMR storage estate which is 16 PB in total.* Supporting products EMC VMAX(10,20,40K),IBM XIV(Gen 1,2,3),Centera (Compliance and Basic Edition).* Supporting Fabric Mcdata,Brocade(DCX directors) and departmental switches.* Roles and responsibilities at FMR includes Provision,Reclamation,Decommission, Troubleshooting and Capacity Management.*Working with Vendors and DCM for storage installation,Engunity Code upgrades on VMAX.*Working on new builds of storage and Fabric. Performing Zoning and configuring ISL for switches and Configuring AG switches.*Working with engineering team to test the code compatibility in Test Environment.* Troubleshooting and working on performance issues and providing a seamless solution to the customers.* Performing SRDF and Time finder operations.*Performing new build of servers to IBM XIV storage.* Coordinating and Performing DR drills for various applications and testing DR capabilities for the applications in various scenarios.*Conducting Seminars and providing KT on FMR SAN.

Bengaluru Area, India

*Campus Recruited for Mphasis an HP Company in Year 2007. Started an illustrious career in the field of Information Technology in January 2009.*Corporate training for 6 months in field of Storage Area Networks and Backup.Storage Area Networks===================1. Leverage resource for multiple projects on SAN and Backup.2.Data Center Management(SAN) Internal Mphasis.3.The roles at DCM includes supporting the Vendors(EMC,HP) for New Storage Array installation(symmertix,Clarrion,EVA,MSA). 4.Laying cables(FC) and CAT-5 to support both FC and ISCSI Storage.5.Configuring switches(FC and IP switches) following switched fabric technology.6.Replacing Failed drives on Arrays(DMX,Clarrion,HP EVA)7. Performing BAU roles such as Provisioning,Reclaimation,Capacity Management,Zoning,Decommission.8.Support EMC appliances Symmetrix DMX,Clarrion CX3-40,Celerra.9.Support HP appliances HP EVA,HP MSA.10.Troubleshooting SAN bottlenecks with vendors for complex issues and working with vendors to understand SAN migration.BACKUP=======1. Performed migration of Backup technology from CA Arcserve to HP DataProtector 6.11.2. Involved in POC for vendors like VERITAS,AVAMAR.3. Responsible for installing the Cell Managers across 15 locations of Mphasis.4. Responsible for migrating the backup clients to HP DP from CA.5.Installing and configuring D2D(Deduplication Appliances ) at Data Center and performing zoning between Backup Server and D2D using Switch Fabric Technology(FC Backbone).6.Configuring File System backup,Online backup(Oracle,SQL,Exchange).7.Restoration Online and File system.8.Capacity Management of D2D.9.Monitoring,Troubleshooting of Backup issues and performance issues.10. Working on Backup licence management with vendors(HP).11.Generating consolidated reports for all 15 CM using MOM.Achievements============1. Appreciated by CIO of HP for Achieving 100% backup success rate by migrating CA ARCServe to HP DP.

Bachelor Of Engineering (B.E.), Computer Science

Education record