Arjun Nayar Email & Phone Number

Evanston, Il, Us

New Delhi, Delhi, India

Austin, Texas Area

• Manage transitions from code complete to general adoptability for features, ensuring readiness for internal technical and non-technical stakeholders across 7 teams ranging from Support to Finance. Thus, improving the quality of product delivery to market by ensuring 90% of all releases are organizationally supported.• Created and continue to manage the company’s first iteration of product adoption data. This includes standards and practices, reporting, and supporting documentation for a variety of teams.• Organize and run early access and discovery programs for product to get customer feedback on upcoming or soon to release features.• Spearheaded the effort to help Product Managers access and visualize customer ideas from idea boards in a more scalable way, connecting it with the relevant customer data. Resulting in more customer ideas being added to the roadmap.• Onboard new PMs onto internal tool and processes in relation to product development, customer data and more.• Lead product teams through Roadmapping that includes development of rigorous business cases based on customer and market data, quarterly delivery plans based on capacity planning, and ROI evaluation based on post-release adoption and usage metrics.• Build, maintain, and develop varied dashboards for general managers to have easy visibility into financial and in app performance of their products.• Optimized and carried out change management for a sales algorithm to improve prospect targeting, ensuring a more engaged and stickier customer in the future. • Created communications for customers and internal stakeholders to keep them abreast with happenings within the product.

Austin, Texas

• Supported Professional Services, Customer Success and Support with data analysis for customer health metrics and churn analysis and prediction as well as best practices.• Validated and improved the scoring mechanism of the customer health scoring model by measuring correlations between various factors and churned customers• Created templates on Excel to allow easy calculation of financial data on the company

Austin, Texas Area

• Created metrics based on various product and customer data points that could be used to diagnose client health and quickly recognize the clients at risk of not renewing with Lithium. • Helped design dashboard to display metrics• Helped in cleaning data for a finance project to help calculate the churn rate for the SMM product of Lithium.• Analyzed the hours worked by employees that could be billed to clients and the correlation of those hours with the revenue acquired from the clients.

New Delhi Area, India

• Helped finding potential clients by looking through databases and asking existing clients for references.• Prepared a guide for foreign investors looking to invest in India that was used by agents at the company.

New Delhi Area, India

• Conducted field research by interviewing street vendors about the day to day problems they face.• Wrote a working paper on the current legislation, the changes required and recommended a new model for street vendors to work in.