Arjun Patel Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Co-ordinations between different department like HR, Business Development, Quality & Training.• Controlling day to day operations and coordinating with the vendors to maintain a smooth flow of activities• Fostering a healthy environment in the team and ensuring all individual and group targets are achieved.• Conducting and organizing training sessions for the team members to enhance their skills.• Procuring leads to call customers, optimizing the same to analyze the output of the leads. • Monitoring performance of team members and ensuring that all the training needs are met, set targets are achieved within the stipulated time and all quality parameters are adhered to.• Handling issues raised by clients regarding escalations and providing satisfactory solutions for the same.• Analyzing performance information/ statistics on a periodic basis and identifying trends at individual and team level. • Conducting Workshops, Sessions for the team members to enhance their skills.• Responsible for all other duties as assigned or needed.• Provide support to Operations Manager and Operations team as and when required.

Mumbai, Maharashtra, India

• Generate maximum revenue for the process. Coordinate with clients for projects and ensure timely deliveries with qualitative output.• Accomplish the Process/Project goals set for the month. Set targets for SME & CSE ensuring proper guidance given to achieve the set goal.• Interact with Clients and meet SLA’s as per the requirement.• Mentoring, training and coaching staff for grooming and development.• Ensure all client work standards are met as desired by the client.• Responsible for all other duties as assigned or needed.

Mumbai, Maharashtra, India

• Allocate or assign projects to agent according to the requirement of each project.• Set deadlines and re-allocate incomplete files to gain better output.• Monitor performance, breaks and shift timings of each agent in the team.• Interact with Internal Clients and set expectations as and when required.• Ensure delivery of all projects given, in a specified time frame with good quality.• Ensure all client work standards are met as desired by the client and reporting manager.• Coordinate with clients for projects and ensure timely deliveries with qualitative output.• Interact with Clients and meet SLA’s as per the requirement.• Ensure all client work standards are met as desired by the client.• Mentoring, training and coaching staff for grooming and development.• Responsible for all other duties as assigned or needed.Additional Responsibilities:• Only Team leader who handles web and voice.• In charge of the CRM which is implemented in the process. Responsible for everything related to the CRM application.• Train people on product, growth etc.

Mumbai, Maharashtra, India

• Allocate or assign projects to agent according to the requirement of each project.• Set deadlines and re-allocate incomplete files to gain better output.• Monitor performance, breaks and shift timings of each agent in the team.• Interact with Internal Clients and set expectations as and when required.• Ensure delivery of all projects given, in a specified time frame with good quality.• Mentoring, training and coaching staff for grooming and development.• Responsible for all other duties as assigned or needed.Additional Responsibilities:• Train people on product, growth etc.• Coordinating with clients.Achievements in the role:• Groomed and Mentored agents to be ready for the next level of promotion.• Increased the target and helped the process to achieve the same.

Mumbai, Maharashtra, India

• Achieving weekly and monthly targets as set by the organization.• Abiding by the federal and state laws and ensuring impeccable customer service.• Continuous self-development through training and learning workshop’s when opportunities available.Achievements in the role:• Awarded Employee of the month few months.• Was able to crack many pilot clients.