Arjun Rajagopal Email & Phone Number

Pune, Maharashtra, India

Project Governance - o Role involves driving agile programs/projects within the bank from initiation to completion and leading agile teams in self-organization and cross functionality.o Expertise in organizing the backlog, planning sprints, facilitating planning sessions, ensuring delivery on time and to the highest quality. o Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables.o Identify needed resources for projects, define and assigns major project roles.o Assign and monitors work of project team providing technical and analytical support and direction. o Hosting and managing project calls/ stand up meetings with the team to understand and track the status of the current projects which are run by the team and to estimate the timeline required for completion.• Team Management: o Proficient in managing & leading agile teams and scrum teams for running successful projects & operations. Experienced in implementing procedures, establishing robust control mechanisms & setting high service standards for business excellence. • Program Management - Responsible for managing year budget working with CAO’s of different LOB’s. Creating yearly detailed estimations for entire CIO division moving all projects to next year. Also responsible for creating scorecards for Division heads and providing them with insights of Top projects/ programs listed in their division. • Financial Management – Tracking actual spent and forecasting future costs while navigating a company's internal billing and reconciliation. Calculate actual budget vs. spent budget.• Operations/ Stakeholder Management: Skillful in overseeing management of change and provision of business solutions in a fast moving environment and understanding the needs of the business and charting project plans to cater to the requirements.

• Change/Incident/Problem and Release Management -Primary role of an SIO and Application Manager for a vendor hosted application, with the following reponsibilities.o Governing the incident/ change and problem management processes for the application and ensuring the pre-set guidelines are adhered to by the vendor and end users. o Role includes hosting weekly CAB meetings with the vendor and the business leads and governing the approval of changes and approving or disapproving changes based on impact and priority.o Managing incident escalations arising through the application and engaging the vendor to get issues fixed with minimal SLA impact to business.o Holding review meetings to analyze RCA’s provided by the vendor with SME’s within the technology teams. o Transitioning systems to upgraded versions to achieve efficiency in various operations which includes hosting weekend releases as well. • Vendor Management: Role includes handling a vendor hosted application with which includes vendor contract management/ ensuring proper change management and incident management guidelines are followed by the vendor. Ensuring timely engagement with the vendor to fix issues faced by the business teams, thus ensuring minimal impact to business services. • Risk Management: Responsible for risk analysis for the application and ensuring the open risks are mitigated and creating risk remediation plans. Diligent in maintaining the Standards of the Organization by following the Risk and Compliance Guidelines. Expertise in identifying and highlighting risks throughout the life cycle of the project. Ensuring proper remediation plans are prepared to counter mitigate those risks• Business Continuity: Hosting yearly Disaster recovery tests to ensure Business Continuity controls are in place.• Continuous Service Improvement: Involved in continuous service improvement by initiating performance improvement projects.

Pune Area, India

Change Manager • Promoted to a Change manager role for 14 Elite clients.• Ensuring proper change management process flow is setup and followed by the users.• Hosting weekly change calls and approving or disapproving changes based on priority and urgency.• Improvised the change management process flow for major clients which include a major client Brown and Toland. • Supported Business Unit processes with special focus on production processes.• Ensured proper support mechanism to end-users & managed escalations. Identified & organized IT training for new change resources. Associate Technical Consultant• Change Co-ordinator – Co-ordinating with the change manager in CAB meetings before any major hot fix or upgrades are scheduled• Communication and Stakeholder Management - Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels• Role required co-ordination with the technical teams and the end users on implementing major changes• Involved in change meetings and ensuring the changes have a proper back up plan before implementation• Documenting KB articles and troubleshooting guides to streamline process flow and reduce duplication of issues.

Pune Area, India

• Frontline Escalation Supervisor for Verizon High Speed Internet Services, a US-based client.• Responsible for troubleshooting and configuring ADSL Modems and Routers such as Net gear, Linksys, Belkin and Delink.• Configuring E-mail clients such as MS Outlook/ Outlook Express and Windows Mail; supporting portals such as Yahoo!, MSN, and AOL.

Master Of Business Administration - Mba, Networking And Infrastructure Management

Bachelor Of Commerce - Bcom, Costing

Education record