Arjun V Email & Phone Number

Maharashtra, India

At PURPLLE, I lead the fraud risk and control team, focusing on detecting and addressing fraudulent and abusive activities by customers, merchants, and internal members. My responsibilities included developing processes, tools, and automation for fraud detection and enforcement, identifying system leaks, and conducting internal audits to ensure compliance with standards. I established new teams, developed SOPs and performance metrics, and collaborated with cross-functional support teams to enhance processes. Additionally, I ensured timely data collection to update operational metrics, achieve productivity goals, reduce cost per unit, and minimize errors.

Maharashtra, India

At PURPLLE, I spearheaded the fraud risk and control team, developing robust processes and automation tools to detect and address fraudulent activities. By conducting internal audits, I ensured compliance and mitigated risks. My efforts led to significant cost savings and operational improvements, including a 90% reduction in refund requests and an 8 CR INR savings in the first year alone.

Bengaluru, Karnataka, India

• Lead, motivate, and support a large team in a time-critical and demanding environment, including the development and implementation of career development plans for all direct reports and problem resolution.• Resolved conflicts and fostered the spirit of the team to endorse unity & diversity for better working conditions.• Coached the newly on-boarded employees and directed Kaizens to aid in career development• Organized one-on-one interviews with the employees for accountability check and regular feedback.• Cross-trained existing employees to maximize team agility and performance.• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.• Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.

Bengaluru, Karnataka, India

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Handling & ensuring that the team is meeting their functional goals• Collecting, analyzing and publish data of the team to ensure continuous improvement.• Leading pilot batches to success by ensuring the objectives are met by ensuring continuous improvement.• Involved in owning and resolving Internal/Business teams’ escalations for multiple TRMS functions like MRI (Merchant risk investigation), Identifying Buyer abuse, SAFE-T (Seller assurance for e-commerce transaction) & A-Z claims process. {Business team escalations include Sr. Leadership, SLP, Easy Ship, TOC, Account Management and legal escalations}• Point of contact for SOP council from TRMS seller vertical domain for creating and tweaking the SOPs as per the business and operational requirement depending on the new MOs, policy breach and risk found. Key role in framing and launching the Policies and sharing the updates through Newsflash to the operational teams• Involved in working with various key stakeholders for reduction of escalations volume by identifying primary root cause for the escalation & deriving controllable and non-controllable factors

Bengaluru, Karnataka, India

• Trained and Mentored 45 batches, up to 1040 peers’ new hires for TRMS process, was involved in ramping up the new hires to meet existing investigator standards• Responsible for owning Deep dives & preparing Root Cause Analysis report for the above-mentioned functions and close looping on action items derived from escalations• Responsibilities also include detection of fraudulent transactions by analyzing the historical data either customer/seller, detection of consistent pattern like compromised CC, ID theft or money laundering that match existing MOs (Modus Operandi). If a new pattern of MO is observed, then my role also includes documenting these MOs with sufficient data and then seeking legal & GPO approval to get them implemented as a part of existing SOP and hence saving bad debt

Bengaluru, Karnataka, India

• Worked on MRI operational queue to identify seller abuse and was involved in working on seller abuse identification across multiple orgs• Was involved in saving bad debt and recovering amount from abusive sellers• Have handled workflow for IN queues.

Bachelor Of Engineering - Be, Engineering

Bachelor Of Engineering (B.E.), Mechanical Engineering