Arjun Murali Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

➢ Worked as a Salesforce Developer for US based fertilizer Company involving Development and enhancement of Sales Cloud, Experience Cloud and manufacturing cloud➢ Mentored team of five developers for Technical Solutioning➢ Worked for a major airline company for Service Cloud implementation for their Contact Center and built integrations to connect Salesforce with other third party systems using Mulesoft.

Hyderabad, Telangana, India

➢ Worked as a Salesforce Developer Support Engineer, which includes daily interaction with several new customers, understanding their urgent issues/cases, finding the root cause for their issues and solving the issue using a break-fix model within SLA.➢ Worked with developers from Salesforce Partners to third party ISVs to troubleshoot their implementation in salesforce.com in Apex, Aura, Visualforce and other salesforce.com developer products which involves debugging, troubleshooting, guiding them to find solutions to their business cases and taking responsibility to see that the issue is fully resolved.➢ Responsible for creating knowledge base materials dedicated towards operational efficiency.➢ Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help Salesforce Partners/Customers.➢ Debugging and resolving any errors occurring in Live (Production) Environment.➢ Define and describe technical best practices ➢

Chennai, Tamil Nadu, India

➢ Worked as a Salesforce Developer for two multinational clients involving Development, management and maintenance of Salesforce➢ Involved in Requirement Analysis,Design and Development on Sales Cloud , Service Cloud and experience cloud.➢ Configuration of Salesforce.com application to incorporate various standard functionality like Leads, Accounts, Contact, Activity, Campaign, Products and Territory Management etc. were done. Creation and customization of various objects, fields, record types, Workflow and Approval Processes, Triggers, Controllers, Escalation rules, Assignment rules, Validation rules, Visualforce Pages, Custom fields, Email Services, and Sharing rules were done as per business needs of the client.➢ Configured and customized Salesforce standard and custom objects.➢ Designed and deployed Basic Lightning Aura Components.➢ Developed Apex classes and Triggers.➢ Created flows, workflows and process builders.➢ Worked on the security profiles/roles and configuration.➢ Taking ownership of complete salesforce org.➢ Set up integration with external systems using Rest API.➢ Regular client interactions and coordination related to solving glitches and enhancement.➢ Coordinating with Multiple dependent teams such as oracle CBS, NxGen for Integration related issues with Salesforce.➢ Handled key issues such as prioritization, changes to engagement scope and tracking the engagement metrics.➢ Involved in enhancement tasks.➢ Taken part in release management.