Armando Gonzalez Email & Phone Number

Phoenix, Arizona Area

• Generated leads and handled all traffic. Including leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork.
• Created strategies to achieve occupancy, revenue, and resident retention goals through marketing and leasing.
• Assisted residents with billing inquires/issues by accessing guest ledgers and submitting any necessary adjustments.
• Coordinated resident events/functions for resident satisfaction and retention.
• Maintained a strong relationship with our residents by following up on work orders, resident emails, and voicemails.

Phoenix, Arizona Area

• Create and execute marketing strategies to earn new clients and secure new business.
• Submit license, bond, and insurance renewals, to ensure business is in good standing.
• Monitoring and tracking of business expenses as well as business profits/revenue.
• Sent follow ups to customers to maintain lasting relationships and retention.

Greater Seattle Area

Operations Intern - Housekeeping-Supervised a team of 10-15 members to ensure room cleanliness and standards were met.-Conducted department opening and closing initiatives, team scheduling, and team recognition through team activities and department meetings.

-Assisted new students with college enrollment through college applications, testing, and course guidance.-Assisted students with there financial aid applications, payment plan enrollment, and other free resources available to them.-Lead New Student orientations twice a week to assist with new student on-boarding.

427 N. 44th Street Phoenix, AZ 85008

-Submitted and processed billing/invoices for separate business accounts.· Assisted guest with billing inquires/issues by accessing guest folios and conducting any necessary adjustments to provide customer resolutions. · Trained team members to ensure company policies and procedures were implemented and followed. · Created goals/objectives and coached team.

Phoenix, Arizona Area

-Welcomed all guests upon arrival and confirm reservations and room assignments in a courteous manner.-Spent time and assisted all guests to ensure all expectations had been met.- Assisted guest with billing inquires/issues and/or other complaints to ensure guest satisfaction was met through our guest resolutions.

427 N. 44th Street Phoenix, AZ 85008

-Conducted daily room inspections to ensure company standards were met in all guest rooms.-Conducted daily and monthly meetings and other team-building activities to ensure team success. -Gained basic knowledge on inventory, making purchases, and submitting invoices.-Created weekly schedules for housekeeping department.-Monitored and evaluated cleanliness.