Jonathan Arnold, Csm, Cspo Email & Phone Number

Supports Operations and Maintenance team by performing software analysis and testing, user ticket support, security patch testing, and deployment test support. Assists with planning and testing database backup and restores to ensure consistent environments. Leverages testing knowledge to validate, verify, communicate, and resolve application issues through careful and thoroughly-tracked testing. Works with DevOps team to resolve account access and security issues. Interprets user documentation and requirements to ensure user value intent is validated.- Assists Helpdesk with reviewing and reproducing production user issues.- Works with DevOps to manage testing through environments.- Examines core functionality and behavior of applications.- Creates test strategies, cases, and procedures from requirement specifications.- Distributes tasks to applicable test team members and support.- Develops test scripts in Jira/Zephyr for unit, regression, and performance testing of web-based applications.- Identifies important defects, flaws, or errors that must be fixed and accurately monitors and records results with Atlassian and ServiceNow products.- Manages Confluence pages for application testing baseline tracking.- Analyzes user requirements to track, test, and schedule development items.

Blacksburg, Va

Facilitates agile test team to perform software analysis and testing, test planning, automation, and simulated load testing. Leverages testing knowledge to validate, verify, communicate, and resolve application issues through careful and thoroughly-documented testing. Works with Development, Oracle Identity Management, and Service Ops teams to resolve access and security issues. Interprets user documentation and requirements for wireframe designs to assist development and creates user training for features.- Works with DevOps to manage and maintain Jira workflows.- Examines core functionality and behavior of applications.- Creates test strategies, cases, and procedures from requirement specifications.- Distributes tasks to applicable test team members and support.- Creates and runs automated test scripts in Visual Studio.- Develops test scripts in Jira/Zephyr for unit, regression, and performance testing of web-based applications.- Identifies important defects, flaws, or errors that must be fixed and accurately monitors and records results in test documentation.- Creates Confluence pages for applications and versions to track test documentation- Analyzes user requirements to track, test, and schedule development items.- Assists in proposal writing for capturing new work.

- Performed Energy and Design consultation to improve efficiency, comfort, and health of residential and commercial structures.- Used design software to perform quality analysis (QA) of systems and managed team to implement improvements. - Worked with outreach, sales, GIS measurements, estimating, proposals, and management.- Performed diagnostics, research, energy modeling, and quality inspections for contractors.

Christiansburg, Va

- QA/Analysis of building envelope, systems, and indoor environmental quality (IEQ) conditions.- Managed private home energy retrofits, including energy auditing, modeling, researching, developing work scopes, proposals, handled subcontractors.- Full site responsibility on a 2 building apartment complex.- Instructor for Retrofit Installer, Energy Auditor & other Weatherization classes.- Multifamily/Apartment Style energy auditing, developing protocols, quality assurance.

Application of energy efficient, membrane roofing systems, installation of Venturi Vent system to reduce usage of adhesives and improve performance, estimating, business development, writing/submitting proposals

Also served active under 2nd & 25th Infantry Division in Mosul, Iraq 2004-2005, primarily working with Explosive Ordinance Disposal. Training also included Explosives, Air Assault (Rappelling) and Primary Leadership Development Course (PLDC)

Master'S Degree, Information Technology

Focus in Cybersecurity. Classes include Management, Business Information Technology, and Electrical & Computer Engineering.

Bachelor Of Arts, Construction Management

Activities and Societies: Sigma Lambda Chi, Residence Hall Federation- Treasurer of Vawter Hall

Education record