Aron Baker Email & Phone Number

Greater London, England, United Kingdom

London, United Kingdom

Contract position looking after 3rd line BAU, including VMWare ESX5.5 installation, configuration and maintenance, Exchange 2010, Linux/Unix admin (inc NIS, EXIM), IBM Tivoli Storage Manager, IBM V-7000 unified maintenance/administration, AD administration, WSUS, Server 2008/R2/2012/R2.In September 2015, I moved over to the Network team, configuring and maintaining the Cisco estate, including core & edge switches, ASA 5500 firewalls, and ACS services, as well as Palo Alto M-100 Network Security equipment, and the VPN.Projects :-AD Forest/Domain upgrade (Lead) - build and configure new 2008 R2 DC's to replace the existing 2008 DC's and upgrade the Forest and Domain Level to reflect.Core Infrastructure - Help out with the configuration and racking of new core switches.Certification Authority (Lead) - Implement a Microsoft internal Certification Authority to better secure internal services, and provide guidance on usage.DHCP Cluster (Lead) - Install and configure new DHCP Cluster to provide greater resilience.Skype for Business 2015 (Lead) - Designed, built and configured Skype for Business infrastructure, including internal and external conferencing, mobile access, external federation with regular Skype users and partner organisations.

Kew Gardens

• Provided Expert Technical Knowledge in relation to IT Systems, Security and Software development.• Engaged with key business stakeholders & 3rd parties to deliver solutions / business process changes in line with strategy and ensuring “fit for purpose” in a regulated environment.• Designed of a new AD structure to better meet the needs of the organization and it’s strategy going forward, and successfully migrated to the new structure, including creating and maintaining GPO’s, installing and configuring DHCP & DNS.• Technical lead on the successful migration from Windows 2000 to Windows 7 of approx. 1200 devices. This included design and installation of SCCM AD preparation, including GPO’s, creation of a gold image, application packaging (inc bespoke apps), testing, physical rollout and post installation support (floor walking, and telephone/e-mail).• Designed, installed and maintained MS Lync 2013 system, including remote and mobile access from iOS, Android and Windows mobile devices, including desktop rollout to 1000+ users.• Consolidated 75 existing physical servers/services into virtualized environment (VMWare ESX)• Successfully introduced a virtual desktop environment, using VMWare to better support remote working.• Designed, installed and maintained SCOM 2007R2 monitoring system. • Leadership, management and motivation of a team of 12+ FTEs and contractors, providing 1st, 2nd and 3rd line support. • Managing a busy Service Desk (4 staff, 100-150 incidents per day, 75-100 requests per day) and ensuring calls are responded to, and resolved or escalated as required.• Maintained rotas to ensure Service Desk covered at all times during business hours, as well as organising and maintaining weekend/other on call cover.• Developed, documented, tested and maintained Disaster recovery Plans.• Active member of the Kew IT Change Advisory Board (IT CAB), responsible for Change Management within IT, and approving/deferring/declining requests.

London, United Kingdom

Provided 2nd/3rd line support to 1000+ users, and responsible for maintenance of approx. 75 Windows servers, both virtual and physical.• Provided Expert Technical Knowledge in relation to IT Systems, Security and Software development.• Successfully migrated the organization (1000+ users, two sites) from 7 different Novell Netware systems, to a single Active Directory forest in conjuction with external contractor.• Designed, installed and maintained MS WSUS & Forefront.• Aided in the design of Exchange 2007 to enable migration from existing Unix mailer, and successfully migrated 1000+ user mailboxes.• Designed and installed a number of Windows file and print services, including clustering, roaming profiles and redirected profiles.• Provided 2nd/3rd line support to users based at 2 sites, ensuring incidents/requests are responded too and resolved/escalated where necessary• Made Network Services Team Leader in April 2010, leading a team of 4.

London, United Kingdom

Provided 1st, 2nd and 3rd line support to approx. 150 users at Kew Gardens’ remote site at Wakehurst Place in Sussex, as well as supporting colleagues at Kew where required. Main duties were• Responding to service requests in line with SLA’s, and resolving, or escalating where required.• Responsible for system backups.• Maintenance of Netware Servers.