Arshad M Email & Phone Number

Key competencies:- Speech Analytics and Search Intelligence ops- Data operations of transcript labelling and summarisation of Meeting - Data annotation #dataannotation and preparing training data #trainingdata for Natural Language Understanding (NLU) programs.- Ground Truth with WER improvement - Use raw data to create business strategic insights using Power BI dashboards.- BOT framework (non-code)- AI/ML program monitoring with BCM and Incident mgmt- ML bug fixing, precision and recall- Risk analysis with KYC/AML- Fraud and Chargeback management- Enforcement and identity profiling- Service level and queue management- Risk program monitoring and enhancement- Employee experience and people management- New ecommerce risk trend monitoring - Capacity and shrinkage control- Amazon lean six sigma trained- Vendor onboardingTools experience:- Azure Cognitive svs- Power BI- MIcrosoft Copilot Studio- ProSci certifiedSynopsis:Passionate for people, service delivery and operations across e-commerce, IT, and banking domain with data analytics as my forte.Currently in charge of managing a team of data analyst working on model building, annotation work, validation of ML algorithms, auditing efficiency of AI platforms, partnering with engineering teams on testing of bots, and migration of models to Azure dev tools. At Amazon, I managed specialists who investigate transactions on buying platforms and take appropriate actions based on processes, tools and high-judgment decisions. I provide leadership and administrative support to my team and manage to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of my team. My previous role was a Team Manager at Amazon.in Seller Support team in Hyderabad which is the largest and most complex site in the network supporting Sellers across US and India. My major actionables were but not limited topeople management for a span of 25 FTEs, business analysis through Amazon business intelligence using MS Excel pivots and lookups , data extraction through ETL tool using SQL, working with Kaizen officer for process improvement, stakeholder management, coaching team members on errors and device action plans with glide path, SLA management in partnership with workforce team, cross utilization of workforce to balance shrinkage, one on one with team members etc. I am also Amazon Yellow Belt certified.