Ate Engineer
CurrentWorking as IT Support online exam CMAT and RCF for APTECH.Details: project 1) CMAT and RCF project for AptechConfiguring labsInstalling of Mozilla, JRE, Secure Browser.Installation of Registration Desk, Biometric Devises & webcam.Testing all the exam labs.Importing of Qpack.Scheduling of candidates exam.Coordination with operation for verifying the candidate’s detail.Troubleshooting of client PC on exam day.; Responsibilities : Handling CMS… Show more Working as IT Support online exam CMAT and RCF for APTECH.Details: project 1) CMAT and RCF project for AptechConfiguring labsInstalling of Mozilla, JRE, Secure Browser.Installation of Registration Desk, Biometric Devises & webcam.Testing all the exam labs.Importing of Qpack.Scheduling of candidates exam.Coordination with operation for verifying the candidate’s detail.Troubleshooting of client PC on exam day.; Responsibilities : Handling CMS client Novartis India Limited Manage workflow and service request through Client’s call ticketing system.Software installation, configuration, and troubleshooting for end users through Remote Connection, Microsoft Lync, Team Viewer.Perform Desk-side support service per client’s pre-defined/location specific service process.Network printer installation/configuration.Installation of VPN software. Configuration of PKI certificate of end users.Installation and Troubleshooting of E-mail such as Microsoft Outlook 2010 archiving Outlook mails and installation.Co-ordinate with Global support team to assist with application and software related issues.Trouble shooting of Yubi Key Login issues.Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures. Show less
