Arshad Shaikh Email & Phone Number

• Result driven professional with nearly 10 years of experience.• Developing Business Technology Professionals with Corporate Growth Hacking Skills.• Setting the Global Standards in Business Technology Professional Training and Certification• Expert in building strong rapport with customers through customer-centric approach; ensuring strict adherence to service standards and complaint management guidelines for customer service delivery• Proficient in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SOPs, SLAs, KPIs and work processes and thus managing cost-effective operations • Proficiency in handling process operations entailing mapping of business processes and studying requirements, designing, implementing and transitioning processes, solutions in line with the guidelines specified by clients, effective in ensuring business functionality & enhancement of competitive advantage • Ensured bottom line profitability by optimal utilization of resources as well as handholding of business partners & key stakeholders• Possess excellent interpersonal, communication & organizational skills with capabilities in team management, team motivation, customer relationship management.