• Successfully own and manage Broadridge Dataphile product and have effectively delivered over $2.5 million worth enhancement projects that included user story creation and product backlog prioritization• Develop plans and schedules in collaboration with the team to ensure that the products delivered meet the client’s expectation and Broadridge’s quality standards• Coordinate and assist with the implementation of all team enhancements with both the client and internal stakeholders.•… Show more • Successfully own and manage Broadridge Dataphile product and have effectively delivered over $2.5 million worth enhancement projects that included user story creation and product backlog prioritization• Develop plans and schedules in collaboration with the team to ensure that the products delivered meet the client’s expectation and Broadridge’s quality standards• Coordinate and assist with the implementation of all team enhancements with both the client and internal stakeholders.• Understand emerging client functionality and business needs to look for opportunities to create value added offerings to meet these needs• Develop and maintain a strong relationship with the client Show less

* Provide direct application support on all client inquiries and issues* Assist clients by researching system problems and finding practical solutions to meet theirrequirements* Provide guidance to other team members in researching product issues and complex systemqueries* Determine appropriate action to resolve issues and forward recommendations both internallyand to clients

• Organized requirement gathering sessions to document business processes and write system specification documents. • Communicated client’s business requirements to technical teams by constructing easy to understand data and process models. • Partnered with developers to automate manual processes, saving time and money while decreasing errors.• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined… Show more • Organized requirement gathering sessions to document business processes and write system specification documents. • Communicated client’s business requirements to technical teams by constructing easy to understand data and process models. • Partnered with developers to automate manual processes, saving time and money while decreasing errors.• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.• Lead UAT efforts by communicating with end users and coordinating UAT remediation with technical analysts.• Coordinated ROM estimates and collaborated with technical analysts to develop effort estimations.  Show less

• Worked in a multinational team creating enterprise wide analytics platform to assist internal teams in making better business decisions.• Assisted in project management by performing research to assist in development of project scope, define requirements and propose changes.• Data entry, data auditing, creating data reports and monitoring all data for accuracy and quality.• Automated the Quality Assurance for reports by writing tests in Java using Selenium IDE which run every… Show more • Worked in a multinational team creating enterprise wide analytics platform to assist internal teams in making better business decisions.• Assisted in project management by performing research to assist in development of project scope, define requirements and propose changes.• Data entry, data auditing, creating data reports and monitoring all data for accuracy and quality.• Automated the Quality Assurance for reports by writing tests in Java using Selenium IDE which run every day.• Gathered technical requirements from customers and participated in design sessions.• Developed meaningful interactive data reports for customers to provide greater insight into data.• Worked in a Scrum environment (1 week sprints) and presented weekly demo to team. Show less

• Assisted customers by providing excellent customer service and handling bank transactions.• Built and maintained enduring customer relationships to boost sales and generate repeat business.• Demonstrated strong attention to detail by accurately performing financial transactions.• Practiced due diligence with each transaction to prevent fraud, resulting in reduced expenses for the branch.• Recommended solutions within customer budgets and proactively followed up with all… Show more • Assisted customers by providing excellent customer service and handling bank transactions.• Built and maintained enduring customer relationships to boost sales and generate repeat business.• Demonstrated strong attention to detail by accurately performing financial transactions.• Practiced due diligence with each transaction to prevent fraud, resulting in reduced expenses for the branch.• Recommended solutions within customer budgets and proactively followed up with all leads. Show less

• Built and tested software to meet the expectations of the supervisor, while working in a large team.• Key Accomplishments: Maintained Perl test scripts on Linux and Windows test systems that simulated network interactions allowing for protocol exercising.• Performed quality assurance efforts on poly-phase and load management devices.• Worked in a team of three (3) to create Test Framework to test the next generation poly-phase meter.• Assisted with prioritizing bug fixing… Show more • Built and tested software to meet the expectations of the supervisor, while working in a large team.• Key Accomplishments: Maintained Perl test scripts on Linux and Windows test systems that simulated network interactions allowing for protocol exercising.• Performed quality assurance efforts on poly-phase and load management devices.• Worked in a team of three (3) to create Test Framework to test the next generation poly-phase meter.• Assisted with prioritizing bug fixing efforts and areas of test focus.• Rewarded for my work, by an excellent performance review at end of work term. Show less