Arshdeep S. Email & Phone Number

Germany

Germany

• Logged unsellable products requiring donation or destruction due to damage or other issues.• Fixed sellable products to be stowed in a timely manner.• Notified managers of large-scale receiver errors.• Asked probing questions to determine service needs and accurately input information into electronic systems.• Escalated problems to management if outstanding issue required immediate resolution.• Maintained up-to-date knowledge of problem solve and damage stow process policies.• Worked under strict deadlines and responded to service requests and emergency call-outs.• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

Germany

Lisbon, Portugal

- Telephone and in-person customer service - Check-in and Check-out procedures for guests of the property with all services and resources available. - Hotel reservation management on "Siteminder", "Booking.com", "Expedia.com", "Agoda.com", "Dorms.com", "Hostelworld" .com "platforms, etc. - Support in the maintenance and cleaning of the establishment.- Supports the responsibility for everything working well.- Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.- Build good relationship and support with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Lisbon, Portugal

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Lisbon, Portugal

- Check-in and Check-out- Guest Service/ Concierge- Reservations- Customer Service- Answering E-mails and phone calls