Arthur Arruda Email & Phone Number

Amsterdam Area

In my role as a Senior Team Lead at 5CA, I am responsible for fostering strong relationships between the company and clients, ensuring their needs are met and exceeded. I provide guidance and support to new team leaders, helping them navigate performance management and payroll guidelines. Additionally, I oversee the hiring and promotion processes to ensure.

Amsterdã E Região

• Lead a team of up to 13 agents, analyzing the work of my team members, giving feedback, managing the workforce through performance management and making sure our work exceeds the quality expectations of our client, a.
• Developed Improvement Plans for when the expectations were not met by the agents
• Worked side by side with the client and acted as a bridge between the client and the project.
• Created new knowledge for the project by tailoring… Show more
• Created new knowledge for the project by tailoring content for our internal database, customer facing Knowledge base and Dynamic Content in Zendesk.
• Trained new people managers and helped them achieve their goals and develop their skills during a high volume season.

Rio De Janeiro E Região, Brasil

BairesDev is an innovative technology services company that employs the Top 1% Talent in Latin America and specializes in Software Development, Software Outsourcing, Testing, Maintenance & IT Staff Augmentation solutions.Having executed more than 850 projects and receiving more than 40,000 new job applicants per year, BairesDev takes advantage of its.

Rio De Janeiro E Região, Brasil

Atendimento para os Cartões de Crédito na Caixa Econômica federal na área de prevenção a fraude de cartões.

Organizador e Coordenador de Eventos Olímpicos e Paralímpicos, Lidava com voluntários e os introduzia nas suas funções em games time e antes estudava a operação;

I've answered calls from citizens of Rio de Janeiro and answered questions about their tributary needs.

Desewnvolvi um sistema em php/javascript/html que fazia o controle de empréstimo de notebooks.

Conclusão do Ensino médio e Técnico na área de processamento de dados.

Tecnologia Em Construção Naval, Naval Architecture And Marine Engineering

Techician, Computer Programming

Activities and Societies: Apresentação de projetos de programação e montagem de rede Desenvolvi Sistemas informáticos clássicos e Sistemas.

Ensino Fundamental

Ensino fundamental completo