In my role as a Senior Team Lead at 5CA, I am responsible for fostering strong relationships between the company and clients, ensuring their needs are met and exceeded. I provide guidance and support to new team leaders, helping them navigate performance management and payroll guidelines. Additionally, I oversee the hiring and promotion processes to ensure the right support agents are in place to deliver exceptional service. I am also responsible for overall project improvements ideas related… Show more In my role as a Senior Team Lead at 5CA, I am responsible for fostering strong relationships between the company and clients, ensuring their needs are met and exceeded. I provide guidance and support to new team leaders, helping them navigate performance management and payroll guidelines. Additionally, I oversee the hiring and promotion processes to ensure the right support agents are in place to deliver exceptional service. I am also responsible for overall project improvements ideas related to staffing and automations. Show less

• Lead a team of up to 13 agents, analyzing the work of my team members, giving feedback, managing the workforce through performance management and making sure our work exceeds the quality expectations of our client, a leading high-tech game publisher.• Developed Improvement Plans for when the expectations were not met by the agents• Worked side by side with the client and acted as a bridge between the client and the project. • Created new knowledge for the project by tailoring… Show more • Lead a team of up to 13 agents, analyzing the work of my team members, giving feedback, managing the workforce through performance management and making sure our work exceeds the quality expectations of our client, a leading high-tech game publisher.• Developed Improvement Plans for when the expectations were not met by the agents• Worked side by side with the client and acted as a bridge between the client and the project. • Created new knowledge for the project by tailoring content for our internal database, customer facing Knowledge base and Dynamic Content in Zendesk. • Trained new people managers and helped them achieve their goals and develop their skills during a high volume season.• Interviewed new hires to introduce them to the dynamics of the project and to assert their work profile.• Recorded and Edited videos with Internal knowledge base updates and to Increase team engagement across the project. Show less

BairesDev is an innovative technology services company that employs the Top 1% Talent in Latin America and specializes in Software Development, Software Outsourcing, Testing, Maintenance & IT Staff Augmentation solutions.Having executed more than 850 projects and receiving more than 40,000 new job applicants per year, BairesDev takes advantage of its ability to employ only the Top 1% talent of the IT market to build comprehensive and innovative products for its clients.BairesDev's… Show more BairesDev is an innovative technology services company that employs the Top 1% Talent in Latin America and specializes in Software Development, Software Outsourcing, Testing, Maintenance & IT Staff Augmentation solutions.Having executed more than 850 projects and receiving more than 40,000 new job applicants per year, BairesDev takes advantage of its ability to employ only the Top 1% talent of the IT market to build comprehensive and innovative products for its clients.BairesDev's vision is to become the most recognized and trusted software development & outsourcing corporation of the region, employing the most talented professionals in the IT market and supporting its clients with their digital journeys.To apply for a job or to find more information about BairesDev, please visit https://www.bairesdev.com/careersSkype: arthur.arruda_3E-mail: arthur.arruda@bairesdev.comTelefon: +54 11 5353 9840 Show less

Atendimento para os Cartões de Crédito na Caixa Econômica federal na área de prevenção a fraude de cartões.

Organizador e Coordenador de Eventos Olímpicos e Paralímpicos, Lidava com voluntários e os introduzia nas suas funções em games time e antes estudava a operação;

I've answered calls from citizens of Rio de Janeiro and answered questions about their tributary needs.

Desewnvolvi um sistema em php/javascript/html que fazia o controle de empréstimo de notebooks.

Conclusão do Ensino médio e Técnico na área de processamento de dados.