Arthur Jackson Email & Phone Number

Somerville, Massachusetts, United States

As an Oracle Cloud Applications Support Specialist, I assist with onboarding and training users on Oracle Cloud applications, including Fusion, Oracle CPQ, and Oracle Field Service Cloud. I provide technical guidance to end-users and internal teams, ensuring they maximize the benefits of Oracle Cloud products and services.In my role, I troubleshoot and resolve support requests related to Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (SaaS, PaaS), while maintaining… Show more As an Oracle Cloud Applications Support Specialist, I assist with onboarding and training users on Oracle Cloud applications, including Fusion, Oracle CPQ, and Oracle Field Service Cloud. I provide technical guidance to end-users and internal teams, ensuring they maximize the benefits of Oracle Cloud products and services.In my role, I troubleshoot and resolve support requests related to Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (SaaS, PaaS), while maintaining accurate documentation of issues and solutions using our ticketing system. For more complex challenges, I coordinate with Oracle Support, consulting partners, or internal teams to ensure timely resolution.I am also responsible for developing and maintaining user guides, FAQs, and other documentation to streamline processes and enhance user experience. Additionally, I collaborate with IT teams—spanning development, network, and security functions—to address cloud-related concerns and maintain operational efficiency. Show less

Boston, Massachusetts, United States

I play a pivotal role within the core team dedicated to the successful implementation of a cutting-edge Oracle ERP/CRM architecture. My responsibilities encompass offering valuable feedback, training personnel, and mastering emerging systems to guarantee the project's success.Simultaneously, I contribute my expertise to the Cost Recovery team, where our primary focus revolves around minimizing profit loss and optimizing revenue capture.

Newark, Delaware, United States

Achievements: Spearheaded the enhancement of efficiency and communication potency between ERP and CRM systems, fostering a seamless process from quote submission to contract creation.Played a key role in collaborating with Sales Representatives to streamline the invoicing process for contracts to both customers and staff, ensuring accurate input of information from sales quotes and orders.Furthermore, took on the challenge of mastering our existing database, delivering top-notch… Show more Achievements: Spearheaded the enhancement of efficiency and communication potency between ERP and CRM systems, fostering a seamless process from quote submission to contract creation.Played a key role in collaborating with Sales Representatives to streamline the invoicing process for contracts to both customers and staff, ensuring accurate input of information from sales quotes and orders.Furthermore, took on the challenge of mastering our existing database, delivering top-notch IT support to the staff, and offering valuable insights to the Information Officers and other team members. Show less

Salisbury, Maryland, United States

Charged with consistently providing outstanding interpersonal skills, I ensure that customers felt genuinely welcomed and well-cared-for throughout every stage of their transactions—from initial contact to post-purchase interactions.In the dynamic environment of a high-quality coffee shop, possessing a comprehensive understanding of efficient operations is paramount for each team member. It is our collective responsibility to be well-versed in the layout and functionality of every… Show more Charged with consistently providing outstanding interpersonal skills, I ensure that customers felt genuinely welcomed and well-cared-for throughout every stage of their transactions—from initial contact to post-purchase interactions.In the dynamic environment of a high-quality coffee shop, possessing a comprehensive understanding of efficient operations is paramount for each team member. It is our collective responsibility to be well-versed in the layout and functionality of every element, from equipment to cleaning procedures, ensuring a seamless and enjoyable working experience for everyone involved. Show less

Aberdeen, Maryland, United States

Achievements: Elevated the prospecting experience through innovative approaches introduced by a dynamic and youthful employee base, securing our 1st place position in the regional competition.Collaborated closely with the manager, offering valuable insights and opinions while actively contributing to various aspects of the business. Simultaneously, I fulfilled essential duties to assist both customers and staff.Emphasizing a strategic focus, I delved into the company's diverse… Show more Achievements: Elevated the prospecting experience through innovative approaches introduced by a dynamic and youthful employee base, securing our 1st place position in the regional competition.Collaborated closely with the manager, offering valuable insights and opinions while actively contributing to various aspects of the business. Simultaneously, I fulfilled essential duties to assist both customers and staff.Emphasizing a strategic focus, I delved into the company's diverse practices, gaining comprehensive insights into store and staff management.Furthermore, spearheaded a project aimed at enhancing Sherwin-Williams' impact on the Baltimore City Community, underscoring our commitment to community betterment. Show less

Forest Hill, Maryland, United States

Collaborated with managers to assist with their responsibilities and provide support when needed.Efficiently placed pre-orders by accurately inputting prices, quantities, and order numbers.Managed teams by providing performance expectations and setting a positive tone in the workplace.

Forest Hill, Md

Achievements: Engineered an optimized hourly schedule, fostering maximum productivity, cleanliness, and efficiency. This strategic shift in scheduling not only ensured swift customer service but also elevated the overall customer experience.Revamped daily crew tasks, reducing the time required for inventory stocking and enhancing operational efficiency.Implemented updates to machine production processes, resulting in faster drink production and more efficient distribution to… Show more Achievements: Engineered an optimized hourly schedule, fostering maximum productivity, cleanliness, and efficiency. This strategic shift in scheduling not only ensured swift customer service but also elevated the overall customer experience.Revamped daily crew tasks, reducing the time required for inventory stocking and enhancing operational efficiency.Implemented updates to machine production processes, resulting in faster drink production and more efficient distribution to customers.Gained firsthand insights into the direct correlation between operational efficiency and customer satisfaction.Crafted a meticulous hourly schedule, setting clear expectations to ensure timely and effective performance by all crew members.Skillfully balanced end-of-shift registers and monitored inventory for the most efficient use of stock.Elevated my understanding of creating a positive and productive work environment, contributing to an enhanced overall team dynamic. Show less

Business Administration, Management And Operations

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Club Soccer I earned a Bachelor's Degree in Business Management, complemented by a minor in Information Systems.

High School Diploma, Business, Management, Marketing, And Related Support Services

Activities and Societies: Honor's Society, JV and Varsity Soccer Engaged in the Business Track, proactively seeking early exposure.