Professional in training in the field of Psychology at FMUI worked for two years as an intern at the Federal Highway Police, in the Human Resources area - Personnel Department, where I gained knowledge of administrative and public service processes.I participated in the transition and recovery of physical documentation to digital media, with focus, agility and effectiveness. Additionally, I created integration manuals for new interns, with the aim of instructing them in the area and responsibilities.At Liv Up, a healthy food startup, I worked as a logistics assistant focused on Last Mile. I acquired diverse skills in dealing with adverse situations, solving problems autonomously and delivering the best delivery experience for customers. In addition, I participated in the onboarding/integration of new employees in the area. I then moved to the Customer Experience Management area at Liv Up, which won the Zendesk CX Awards, which is recognized by the area for its success in customer experiences and good service in the country.I am currently an intern at Box Magenta, a startup with a cosmetics subscription plan.For six months, during the pandemic, I worked voluntarily as a teacher for public school children, in order to help with school performance in the face of remote class processes. I had the opportunity to develop and bring light and effective reinforcing teaching to children.I have English and Spanish at an intermediate level, with good listening and speaking skills.I stand out in assertive communication, quick learning, people onboarding, adaptability, proactivity and effectiveness.My goal is to continue developing in the area of people, customers and communication.
